Ayanna Oman

Lancaster, PA *****

717-***-****

ace66c@r.postjobfree.com

Personal Objective

To enhance my working capacities, professional skills, business efficiencies and to serve my organization

in best possible way with sheer determination and commitment.

Work Experience

YMCA

Welcome desk

Lancaster Pa, June to current

This position is responsible for operating, maintaining and improving Welcome Center services and

systems. The position serves members and guests, maintains member service control, answers the

telephone, answers member questions and performs various clerical duties.

Advanced call center technology

Collections Representative

Johnson City, TN 2011 to January 2014

Determines requirements by working with customers. Answers inquiries by

Clarifying desired information; researching, locating, and providing

Information. Resolves problems by clarifying issues; researching and exploring

Answers and alternative solutions; implementing solutions; escalating unresolved

Problems. Fulfills requests by clarifying desired information; completing

Transactions. Maintains call center

Comfort keepers

Personal Care Assistant

Lancaster, PA April 2012 to September 2012

In this position, I was responsible for caring for patients in their home. I was

responsible for bathing, feeding, giving medicine, and transporting them to

doctor’s appointments and wherever they needed to go. I was a companion to the

Patients. I had to care for patients dealing with several different health

situations. In this job I did multiple things, as everyday was a new challenge

for the patients.

Oak leaf manor

Lancaster, PA Dietary Aide

2009 to 2010

• Highly skilled in preparing and serving food and beverages per recipe or

Facility procedure

• In-depth knowledge of performing a variety of food preparation tasks

• Hands-on experience in arranging tray and table setting with appropriate

tableware and condiments

• Able to assure that cleanliness and quality standards are met

• Proven ability to complete daily responsibilities and assignments

• Track record of meeting objectives of the facility for future growth

• Thorough understanding of safety and legal requirements at the facility

• Demonstrated ability to interact helpfully with persons of different social

and economic backgrounds

Education

Mccaskey east - Lancaster, PA

2008 to 2011

Skills

Computer/Technological Skills I am proficient in most Windows applications

including Windows 2002 and 2007, Microsoft Works, Power Point, Word, Excel,

Access and Publisher. Also, I am experienced in the use of the Internet,

including email applications, search engines, social media sites, and blogs. I

can also operate fax, printer, scanning, adding machines, and other digital

devices. Special Skills Patient and customer service skills required

sustaining and helping several patients daily. Excellent customer service and

problem solving skills. I have completed training in HIPPA and OSHA laws as they

pertain to healthcare administration and safety. Silver chair learning

certification is conditions associated with aging, CPR certified

Reference:

Tene Darby, Former coworker 717-***-****

Jessica Warren, Former coworker 717-***-****

Samantha Warren personal reference 717-***-****

Andre Douglas, Ymca boss 717-***-****

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