Donald Guyton
Oakland CA *****
ace666@r.postjobfree.com
Given my experience and capabilities I would appreciate your consideration
for this position. I believe my skills are an ideal match for the job. If
you are seeking an IT professional who has excellent people and problem
solving skills and can easily provide optimum support for operations, then
please consider what I have to offer. I believe it would be mutually
beneficial for us to meet and discuss the goals of your company and how my
technical abilities can help you achieve those goals.
Thank you for your time and consideration.
Donald Guyton
Donald Guyton Jr
Oakland Ca
ace666@r.postjobfree.com
EDUCATION:
10/ 2012 DeVry University - Fremont, CA
Bachelor of Science, Network and Communications Management
Course of Study:
Network Communication Skills combined with PC Troubleshooting
and Repair
Project Management Skills with an Entrepreneurship Overview
ACCOLADES:
10/2012 Awards earned for senior project at Business and
Technology Innovation Fair/DeVry University
Elegance of Design
Best Project Planning and Team Dynamics
Most Marketable
Dean's List
TECHNICAL SKILLS:
LAN/WAN/VLAN
Servers, Routers, Switches
Microsoft Exchange, Microsoft Office, Apple MAC OSX, Apple iOS, iphones,
Android, Active Directory Experience, Sonicwall, VOIP
RELEVANT EXPERIENCE:
1/7/2014 - 7/7/2014 Norcal Mutual -Help Desk Support
Handling Setup's of new hires
Configuring of ShoreTel phones.
Handling Tickets through Enterplicity software
Providing phone/email support for Remote/Office end users
Setup of Lifesize equipment for video conferencing
Supporting Windows 7 and Imac
10/13/ -4/19/ 2014 National Basketball Association - Digital
Equipment Technician
Operating new digital replay equipment
Teaching staff members basic operations of the digital replay console
1/13 - 1/7/2014 Verisight Inc - Help Desk Technician
Work on specific projects and assignments under the direction of the IT
Manager and IT Director
Imaging Computers using Symantec Ghost
Provide "front-line" technical support to end-users
Creating new users with Active Directory
Handling tickets through Spiceworks and footprints database software
Handling Avaya IP Office Management Console
10/12 - 01/13 Milestone Technologies - Disconnect/Reconnect
Technician
Setting up and disconnecting work stations for transport
07/12 -10/12 NewSoft America - Customer Support/QA Technician
Answer calls/emails regarding customer product inquiries; Handle on-line
chats
Entering all customer calls, emails and chats into company CRM database
Product testing and compatibility
Strong troubleshooting, problem-solving and analytical skills
Testing software compatibility on Windows 7, windows 8 and Apple Mountain
Lion
09/06-10/10 FedEx - Package handler
Dealt with the transfer of Packages from Warehouse to airplanes
MILITARY:
9/01 - 09/05 U.S. Navy
Job Title: Gas Turbine Electrician
Locating circuit failures and replacing parts
Performing maintenance on digital equipment
Delegated job duties and gained management experience when supervisor was
off duty