K EVIN KOJESKI

*** **** ****** 225-***-****

Brooklyn, NY 11215 ace639@r.postjobfree.com

SENIOR IT SUPPORT SPECIALIST

Dedicated, self-directed IT professional with extensive experience supporting large corporate environments. Continually

recognized for exceptional work and superior quality of service.

Skills & Experience:

Leadership experience in a corporate environment BitLocker, SafeBoot, and other encryption

High degree of technical and troubleshooting softwares

Microsoft Exchange Server Administration

ability

10+ years working in large enterprise helpdesk Microsoft App-V (Application Virtualization)

environments Administration

Excellent Interpersonal Skills Computer/Laptop/Printer Hardware Repair

Experience monitoring and delivering team Active Directory Administration

metrics Symantec/Norton Ghost and other disk backup

Experience researching and making software

recommendations on hardware/software CA Service Desk, HEAT, and other ticketing

purchases and best practices systems

Extensive experience working with users in a Remote Support Tools (VNC, SCCM, Join.Me,

virtual environment (Citrix) RDP, GoToAssist, etc)

All versions of Microsoft Office Suite Mobile Device Support (iOS, Android, BB)

All versions of Windows OS Moderate VBS, batch, and PowerShell scripting

experience

EDUCATION

TULANE UNIVERSITY - A. B. FREEMAN SCHOOL OF BUSINESS New Orleans, LA

Bachelor of Science in Management - Information Systems May 2008

WORK HISTORY

GREENCASTLE ASSOCIATES CONSULTING Philadelphia, PA

Associate Management Consultant February 2014 – Present

o Part of a 12 person team that developed, launched, and assessed a recycling program for a Fortune 500 company at

over 450 sites nation-wide

o Assisted with coordination of logistics network by working with on-site personnel across the country and top

management at headquarters office

o Traveled extensively to sites across the country to assess the performance of the program, suggest improvements, and

collect best practices

BLUE CROSS AND BLUE SHIELD OF LOUISIANA Baton Rouge, LA

Senior Systems Technician October 2012 – February 2014

o Served as the primary interface for all technicians and interns, and developed and tracked performance metrics for the

Desktop Support team

o Analyzed trends and determined root cause of incidents, to provide a more proactive IT approach

o Worked with high-level management on special projects to provide research and recommendations on new

technologies and procedures, including a new IT standards for hardware and software

o Supported and provided troubleshooting for users in a Citrix virtual environment

o Primary technician responsible for sequencing and packaging applications in Microsoft App-V

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UNIVERSITY OF NEW ORLEANS - (Medicaid Technical Services Contract) Baton Rouge, LA

Helpdesk Manager October 2011 – October 2012

o Promoted to the role of manager over four employees and two student interns, during a period when reorganization

by the client increased our customer base over 400%

o Served as primary IT interface during all RFP’s and vendor selection activities, including the selection of hardware for

desktop thin-client rollout and an overhaul to our software deployment and management systems

o Established and tracked metrics to ensure the team was meeting performance goals, and created a new incentive

program to boost employee motivation

o Responsible for the creation and communication of regulatory procedures for the desktop support team that was

supporting over 7,000 users across numerous locations state-wide

IT Coordinator I August 2008 – October 2011

o Primary IT support interface for all high-priority users and requests, including the executive staff team of Louisiana

Department of Health and Hospitals

o Extensive experience working in an environment heavily regulated by HIPAA, and familiar with records encryption

and storage policies necessary to stay in compliance

o Responsible for account creation and management in Exchange & Active Directory

o Created and deployed system images as well as software rollouts

LIVINGSTON PARISH SCHOOL BOARD Livingston Parish, LA

Computer Technology Intern May 2003 – August 2007

o Serviced and repaired computers at all parish schools in conjunction with Helpdesk Technicians

o Installed and set up new computer labs at schools

o Installed computers and peripheral equipment throughout the school district network

REFERENCES

Diane Batts – Director (Medicaid Technical Services Contract) – 225-***-****

Eric Nail – Team Lead (Blue Cross and Blue Shield of LA) – 225-***-****

Chris Newsom – Supervisor (Medicaid Technical Services Contract) – 225-***-****

*Additional references available upon request

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