Passhion Hart-Windley

**** * **** ******

Jacksonville, FL 32206

Phone 904-***-****

E-mail: ace624@r.postjobfree.com

OBJECTIVE: People person and team player interested in pursuing a position in a company

that I can utilize my vast skills in customer service with room for growth.

QUALIFICATIONS

Microsoft Office, Excel, Excellent Customer Service, Seibel, Excellent communication,

Convergence

EDUCATION

High School Diploma, August Martin High School

High School Diploma, Far Rockaway High School

Bachelor’s Degree, FSCJ, Criminal Justice

EMPLOYMENT

November 2006-Present BlueCross BlueShield Service, Advocate III

• Assist members with claim issues

• Assist with training new hires

• Processing claims

• Resolve escalated issues

January 2004-November 2006 Supervisor of Elections, Customer Service Team Lead

• Assisted callers with their voting rights

• Trained workers on how to assist callers

• Took escalated calls

Career Highlights

I have 7 years of background in the customer service field. I have received many awards and

accolades over the years in my positions.

Languages

Fluent in English

References available upon request

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