Skyy Brown

704-***-**** **** Cello Ct

ace5wt@r.postjobfree.com Charlotte NC 28215

Objective

To obtain a job as career as a reliable and hardworking operator committed

to getting each job done as quickly, efficiently, and safely as possible.

Also, utilizing my skills as a qualified fast paced customer service and

call center environment; professional under pressure.

Skills

. Pick/Pack

. Exceptional communication skills.

. Competent with Windows, Mac and Linux. Knowledgeable of Microsoft Office

and QuickBooks.

. Quality Assurance

. Fast learner

. Detail oriented

. Impersonal skills

. Excellent time management skills

. Rapid data entry skills

. Advanced Microsoft programming knowledge

. Customer Service Skills

Experience

GE Capital 02/2014- Present

. Answer inbound calls from stores and customers regarding Client Credit

Card(s).

. Resolve credit inquiries on new accounts and authorize sales on

existing accounts.

. Make use of problem solving/decision making skills to achieve the

highest level of customer account life cycle satisfaction.

. Utilize professional techniques to generate additional revenue via

retail, credit, and/or product marketing.

. Maintain and improve customer/client relations.

. Consistently improve overall activation and retention of cardholders.

Utilize telephone, PC, photocopier, fax machine and calculator.

. Continuous maintenance of customer profile via PC, as a result of

written or verbal requests from customers. Effective interpersonal

skills, demonstrated affinity for building and maintaining rapport

with client and customers.

. Basic Math Skills - Arithmetic computation.

Connextions 06/2013-11/2013

. Provide excellent customer service to this provider's senior members.

. Answer member questions regarding premiums, claims, payment status,

providers in network, etc.

. Heavy call volume.

. Receive calls from providers and brokers verifying coverage and status

of payments.

. Computer skills and data input skills.

Octapharma Plasma 11/2012-06/2013

. Responsible for preparing the donor area for theplasmapheresis process

(i.e., donor and equipment).

. Maintains compliance with SOP, current Good Manufacturing Procedures

(cGMP) and regulatory guidelines.

. Sets up and prepares all equipment and disposable supplies for

venipuncture and plasmapheresis procedures.

. Operates the automated plasmapheresis machines including response and

evaluation of all alarms and machine errors, documentation of

exceptions, etc.

. Monitors donors and maintains awareness to any reactions to ensure

donor safety .Monitors equipment operations to ensure quality of

product.

. Ensures donor confidentiality, meets customer service expectations,

greets and acknowledges donors as they are assigned to donation area

and after completing donation process.

. Ensures proper sanitation and cleaning of equipment and work area

between donors.

Mail Clerk 05/2012-09/2013

. Data Entry/Balancing

. Pay very close attention to detail/mistakes.

. Hourly production.

. Very fast paced environment. Process 1040 vouchers and payments.

. Pay attention to detail.

. Dump sacks of mail onto conveyors for culling and sorting.

. Bundle, label, and route sorted mail to designated areas depending on

destinations and according to established procedures and deadlines.

. Clear jams in sorting equipment.

. Accept and check containers of mail from large volume mailers,

couriers, and contractors.

. Check items to ensure that addresses are legible and correct, that

sufficient postage has been paid or the appropriate documentation is

attached, and that items are in a suitable condition for processing.

Spencers Warehouse 03/2012-

09/2012

. Picking/Packing on a fast pace line.

. Building pallets and shipping off product.

. Opening boxes; testing product; & repacking.

. Relevant picking and packing experience in a warehouse environment.

. Computer savvy, detail oriented.

EDUCATION

. Middle Township High School Graduated 2009

. Central Piedmont Community College Still Attending for

Nursing

Contact this candidate