AUNG WIN HTET

** *** ** ** ******, Brooklyn, NY *1214

347-***-****

ace5v7@r.postjobfree.com

SUMMARY

Highly talented and accomplished system engineer 6 year experiences in installing, configuring and

implementing Contact Centre System, Interactive Voice Response (IVR) and Proactive Contact Solution

(PCS). Proven ability to coordinate technical teams, vendors, and oversees complex projects. Familiar

with government, military, and corporate environments. .NET/Java, Windows and LINUX systems

administration experience. Quick learner for new technologies.

EDUCATION, CERTIFICATION, PROFESSIONAL TRAINING

Bachelor of Business (Computing) Jan 2008 RMIT University

Avaya Certified Support Special (ACSS) Avaya Aura ® Experience Portal with Proactive Outreach

Manager

Avaya Support Professional Specialist (ASPS) Avaya Contact Center Control Manager

Avaya Voice Portal Configuration and Troubleshooting Training

Avaya Proactive Contact Solution Training

Avaya Contact Center Control Manager Training

PROFESSIONAL EXPERIENCE

2013 2014

Application Developer

Jebsen & Jessen Communications (S) Pte Ltd, Singapore

Performed CTI (Computer Telephony Integration) software development based on the customer

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requirement specifications and as accordance to the Company’s Project Implementation

Methodology.

Assisted Sales & Marketing team in product demonstrations and responding to clients’ queries.

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Maintained good client relationship and perform work in an efficient and professional manner.

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Worked closely with multiple partners to support product integration.

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Configured setup and troubleshooting the IVR, CMS, AEP servers remotely using TeamViewer.

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2009 2013

System Engineer

Radiance Communications Pte Ltd, Singapore

Coordinated the various tasks of Contact Centre, IVR, PCS system development and oversaw full

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transition into production.

Assisted the company and its clients by working on various third party system components.

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Worked as a team member and independently in areas such as: project planning, implementation,

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migration, QA and operations.

Developed in web service, report tools, softphone development integrate with Contact Centre, IVR,

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PCS Systems.

2008 2009

Software Engineer

Wei Long Electronics Pte Ltd, Singapore

Served as a team member designed and developed Electronic Parking System (EPS) and Payment

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Kiosk using C++, Visual Basic.

Assisted to liaise and work with card issuers, merchants and relevant stakeholders to develop and

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implement of the Electronic Parking System (EPS).

Successfully Implemented and tested SMS Redemption Ticket System.

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TECHNICAL SKILLS

Operating Systems: Linux/Unix, Windows XP/7/2003/2008

Products: Avaya Interaction Voice Response (IVR), Avaya Experience Portal (AEP), Avaya Proactive

Contact Solution (PCS), Avaya Interaction Centre (AIC), Avaya Aura Contact Centre (AACC), Avaya Call

Management System, PABX, Nortel Symposium Contact Centre, ININ Contact Centre Solution

Programming Languages: C#, .NET, C/C++, Visual Basic, CCXML, VXML, JavaScript, MS SQL, Java

Software: MS Office, Project, Visio, Eclipse, Toad for Oracle

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