CHRISTINA WILKINS

*** **** ****** ******, *********, CA 94565

510-***-**** Cell

ace5up@r.postjobfree.com

OBJECTIVE

Seeking an administrative position in which I can use my skills and

experience in a fast-paced, complex office environment.

PROFESSIONAL EXPERIENCE

1 United Parcel Service (UPS), Concord, CA

Operations Management Supervisor

12/2010 through Current

Coordinated all department functions for teams of 30-50 truck drivers

Resolved customer inquiries, issues, and complaints

Developed rapport with vast customer base by responding to difficult issues

with constant professionalism

2

3

4 Cubic Transportation, Concord, CA

Call Center Representative

01/2014 through July 2014

Provided accurate information in response to customer inquiries

Improved customer assistance ratings

Efficiently directed inbound calls and phone queues to improve

communication flow

5

6

7 Peplin Pharmeceutical Company, Emeryville, CA

Administrative Assitant

11/2006 through 09/2010

Managed company reception, including greeting visitors, handling multi-line

phone calls, and responding to varied requests for information

Composed reports and correspondence from dictation and detailed notes

Dispersed incoming mail to recipients throughout the office

SKILLS

Efficient with computer skills: Microsoft Word, Excel, PowerPoint, Outlook

Results-oriented; Meticulous; Detail-oriented

Self-directed; Proficient in time management; Skilled multi-tasker; Proven

problem solver

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