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Customer Service Project Manager

Location:
Falmouth, MA
Posted:
July 29, 2014

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Resume:

KERRY A. O’DONNELL

781-***-****

ace5sv@r.postjobfree.com

EDUCATION

Hesser College, Manchester, NH

Associate Degree, Criminal Justice

Significant Coursework:

• Criminal Law & Judicial Process

• Juvenile Justice and Delinquency

• Constitutional Law & Procedure

• Interview Skills and Case Management

• Criminal Investigations

PROFESSIONAL EXPERIENCE

DETRICK LAWRENCE CORP/EMERGENCY FILM GROUP, Edgartown, MA 2012 –

Associate Producer

• Responsible for casting and crew hiring, site location, set supply arrangement, production photos, set notes.

Assistant Director

• Script breakdown, shoot scheduling, and supervise cast and crew.

Marketing Manager

• Issue press releases, maintain company website and blog, design and sending of email campaigns, oversee company’s social

media pages, develop instructor guide CD-ROMs for training programs

JOURNATIC, Chicago, IL 2011 – 2012

Business Beat Manager

• Responsible for providing weekly quotas of business topic leads for 120+ print and online newspaper publications in ten

nationwide markets.

• Supervise a team of associate assignment editors.

Associate Assignment Editor

• Prepare, verify and edit press releases for publication on online newspaper publications.

FREELANCE WRITER

OVC, INC. 2012 –

• Blog writing for multiple attorney websites

Shapiro, Lewis & Appleton 2012 – 2013

• Blog writing for law firm

Helium 2012

• Website product descriptions for Sears and Kmart

Hollywood East Connection 2012 – 2013

• Writing articles covering the New England film industry

Demand Media 2010 – 2011

• Writing articles for eHow on multiple topics.

NEWENGLANDFILM.COM/THE INDEPENDENT, Boston, MA 2008 – 2011

Associate Editor

• Project Manager/Editor for 2011 edition of The Independent’s Guide to Film Distributors.

• Writing articles covering the New England film industry.

• Site Editor.

• Workshop Moderator at the 2010 NH Film Festival “Filmmaker Awareness Building”.

STIRLING COACH TRANSPORTATION, Nashua, NH 2008 – 2009

Operations Manager

• Process daily reports and balance daily receipts. Reconcile account payables and account receivables via Quickbooks.

• Maintain all new and current employee information. Responsible for all employee communications, as well as updating

employee manual. Process weekly payroll.

• Coordinating employees’ weekly schedules. Assign and dispatch drivers.

• Marketing and advertising. Maintaining company website.

• Enter and confirm client reservations. Closeout completed reservations by credit card or invoice.

PUBLIC SERVICE CO OF NEW HAMPSHIRE, Manchester, NH 1997 – 2006

Distribution Projects Rep A

• Responsible for all record keeping involving company utility poles.

• Prepare Exchange of Notice memos to companies for notification regarding placement of both new/existing poles.

• Process all joint billing to and from telephone companies for four (4) districts.

• Process sales for joint billing to telephone companies for all districts.

• Process purchases for joint billing to telephone companies for all districts.

• Monthly reconciliation and processing of MIMS report for all purchases and sales for joint billing to telephone companies for

all districts.

• Prepare and process all license petitions for both municipal and state projects for all districts.

Customer Service Rep A

• Attend to all customer inquiries relating to billing, adjustments, complaints, electric consumption, and credit/collections.

• Upgrade in charge for supervisors during both short and long term absences.

• Research duties as well as radio dispatch for line and meter departments.



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