Michelle Brown

*** **** **** **. 404-***-****

New York, NY 10128 ace5sb@r.postjobfree.com

Property Management Professional

A top-performing Property Management Professional with almost 10 years of

transferable skills and ability to prioritize and multi-task effectively

to manage fast-paced, business environments. Team player with customer-

focused attitude and demonstrated ability to achieve goals by working

collaboratively and effectivel..

Areas of Expertise

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Customer Service Marketing Microsoft Office Suite

Property Management MRI Property Management Accounting

Software

Professional Experience

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Post Properties, Atlanta/New York, NY Dec.

2010 to Present

Assistant Property Manager

. Manage a total of 337 units in two New York City buildings and handle

all supervisory responsibilities in the absence of the Property

Manager

. Assistant Manager of 397 units in Buckhead, Atlanta prior to being

promoted to Nyc

. Assists leading staff meetings

. Mentors property's leasing consultants and training them on Assistant

Manager duties

. Work within Union Guidelines (NY only)

. Work within Rent Stabilization Guidelines (NY Only)

. Handling Resident issues from start to finish

. Share responsibility with Manager of completing payroll duties every

Monday

. File Non Payment, eviction and Hold Over cases with Attorneys and see

them through

. Identifies opportunities to maximize revenue and cash flow through

monthly review of financial reports.

. Manages all aspects of rent collection, including receipt, deposit and

delinquent account resolution, deposit collection and executes all

payables.

. Ensures the turnkey process is running smoothly, maintenance requests

are done in a timely manner and move-in inspection notes are handled

immediately.

. Maintains renewals within New York's Rent Stabilization regulations

and ensures paperwork is completed on deadline.

. Process Soda's within specified time frame; being sure that damages

are charged

. Review reports to ensure accuracy and all income is collected prior to

Close Out and also process closeout

. Send out Brokers Blast every week and ensure pricing is accurate

. Plan Resident events

. Lease apartments to new Residents; process all paperwork

. Maintains an average of 76% renewal rate at each Nyc building within

our budgeted goals

Post Properties, Atlanta, GA

Sept. 2005 to Dec. 2011

Leasing Consultant

. Successfully generated interest in the Post community by touring the

property with prospects and answering questions about property

features, amenities and the local community.

. Made sales and assisted prospects with the qualification process.

. Delivered excellent service to residents and maintained high resident-

retention rates.

. Assisted Assistant Manager with rent collections and other related

procedures.

. Exceeded leasing number goals, managed turnkey process and ensured

apartments were move-in ready.

. Was given AssistantbManager responsibilty of renewalsvand maintained a

50%

+ renewal average, also achieved highest company average several

months.

Additional Career Notes

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Fayetteville, GA Dec. 1997 to Sept. 2005

Ruby Tuesdays, Assistant Manager

Education

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Associates of Arts, Psychology, Gordon State College, Barnesville,GA

Awards

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Leasing Consultant of the Month: 2005, 2006, 2008, 2009

Shopper of the month: 21 times since 2005

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