LORIE MOORE

**** **** **., ***. #**, Charlotte NC, 28213

704-***-****

ace5s3@r.postjobfree.com

Career Summary

Experienced professional with planning and organizational skills that balance work, team support and ad-

hoc responsibilities in a timely and professional manner.

Skills and Abilities

• Communications - Good written and verbal presentation skills. Use proper grammar and have a

good speaking voice over the phone and in person.

• Interpersonal Skills - Able to get along well with co-workers and accept supervision.

• Flexible - Willing to try new things and am interested in improving efficiency on assigned tasks.

• Attention to Detail - Concerned with quality. Produce work that is orderly and attractive.

• Reliable - Excellent attendance record. Ensures that tasks are completed correctly and on time.

• Computer Skills – Fluent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access);

Web search in Google Chrome, Mozilla, and Internet Explorer; worked with Wassau financial

systems and NCR systems.

Experience

Remitco, First Data (Charlotte, NC)

Remittance Processor/Team Lead

January 2006 – Present

•

• Process wholesale and retail lockbox transactions on a 7780s/i-tran imaging machine.

• 10-key checks in production systems.

• Performed various 10-key functions to prepare payments for deposit, like transaction balancing

and micr line verifications

• Well trained in other areas of the business. (3600i, 50/51 mail opening machine, 40 sorter, Q&A,

balance and controls, account lookups)

• Intense office detail including filing, copying, faxing, business to business phone conferencing.

• Input audit information into excel system to create a company log of the daily work in the

building

• Responsible for the overall activity on the production floor, as far as setup, work distribution, and

relaying pertinent information to my team.

Awards and Achievements

• Implemented a process to make production goals on the 7780 more accessible.

• Recognized for having the most productive team 2 months in a row in 2014.

• Perfect attendance award for 2013

Wells Fargo (Charlotte, NC)

Operations Clerk/Proof Operator/Lead Assistant

August 2009-July 2012

• Processed bank remittances and account deposits

• Analyzed accounts and generated records of activities

• Provided exceptional customer service by responding to request and resolving critical issues.

• Consistently keyed within company standards, while maintaining close attention to detail.

• Backed workflow in production training

Awards and Achievements

• Chosen as employee of the month at least twice a year since 2010.

• Ranked as a top 10-key operator with an iph of 28,000.

Education

Montreat College (Charlotte, NC)

October 2013 - Present

BA Psychology/Health and Human Services

St. Augustine’s College (Raleigh, NC)

Computer Information Systems

August 2000- May 2003

References

Reference 1: Professional

Lance McQueen

Workflow Coordinator

Remitco

Known 8 years

704-***-****

Reference 2: Professional

Betty Logan

Operations Specialist/Lead

Remitco

Known 8 years

704-***-****

Contact this candidate