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Customer Service Sales

Location:
Henderson, NV
Posted:
July 29, 2014

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Resume:

HEIKE A. MARTIN

**** ******** *** **.

Las Vegas, NV 89183

ace5rx@r.postjobfree.com 623-***-****

Summary of Experience

20+ years of combined professional experience in administration,

leadership, mining, construction and sales. Excellent interpersonal skills,

able to work independently and in a team environment. Can-do attitude with

high degree of creativity, organization and flexibility. Work well under

pressure with the ability to handle multiple tasks simultaneously and, to

effectively prioritize workload in order to meet set time frames. Internet

and computer savvy.

PROFESSIONAL EXPERIENCE

Barrick Gold of North America, Crescent Valley, NV

2012-2014

Industrial Health Technician

. Implemented, coordinated, and evaluated health initiatives associated

with the Safety and Health Department;

. Implemented, evaluated and maintained site Respiratory Protection,

Hearing Conservation and

other industrial health related programs as needed;

. Supported area Safety and Industrial Hygiene Coordinators in

implementation and maintenance of

programs and initiatives.

. Taught Safety, Health and Hazcom Topics at the MSHA Annual Refresher

Training to more than 1,400 employees.

. Familiar with MSHA 31 CFR.

. Scheduled and conducted audiometric testing and respirator fit test for

entire mine site.

. Honed organizing, multi-tasking prioritizing and time management skills

during employment

history.

geotemp - Newmont mining (portal mines), Carlin, NV

2011-2012

Industrial Health Technician

. Responsible for miners safe work environment and safe work habits.

. Responsible for conducting fit test for respirators and train New Hires

on respirator use & care

. Took noise samples and personal/area air samples in an underground

environment.

. Prepared, tracked, verified and entered sample results into Medgate

database.

. Calibrated monitoring systems and test equipment and performed minor

repairs.

THE HOME DEPOT, Peoria, AZ /Elko, NV

2008-2011

Department Supervisor

. Responsible for store associates and their training, coaching and

development.

. In charge of associates' evaluations, both verbal and written, and game

plan development.

. Supervised associates in the department to ensure effective execution of

excellent customer service and assigned task.

. Possess the ability to lead and develop others.

. Responsible for merchandising decisions based on sales data, forecasting

formulas and financial reports.

. In charge of inventory management of approximately 3,900 products in

addition to any special orders.

. Communicated directly with vendors and suppliers to place orders and

follow up on status to ensure prompt and accurate costing and delivery of

orders.

. Participated in management meetings and provide input on store

operations.

. Handled other manager duties as required such as customer issue

resolutions, safety compliances, security, money handling, loss

prevention and hazmat.

Palo Verde Biomedical Consultants LLC, Phoenix, AZ

2004-2008

Executive Administrator/Office Manager

. Prepared, submitted and tracked purchase requisitions; maintained

and monitored expenses

. Managed inventory and receiving functions.

. Monitored and prepared monthly budgets.

. Prepared and generated client invoices.

. Responsible for Accounts Payable, Accounts Receivable, Credit and

Collections.

. Responsible for service contract maintenance, contract renewals and

new service agreements.

Heike Martin

Page 2

dpa - German Press Agency, Washington, DC

2003-2004

Administrative Coordinator/Secretary

. Provided secretarial support to the Bureau Chief with heavy calendar

control.

. Provided administrative support to all correspondents.

. Tracked attendance of all personnel to include travel, vacation and sick

time.

. Monitored news events and researched sources in support of the

correspondents to include translations.

. Interacted with different levels of management and communicated with

various Government Agencies in the U.S. and Abroad.

. Managed the accreditation process for Senate, White House, State

Department and other organizations/events credentials to include renewals

of Journalist Visas.

. Focal point for staff in trouble-shooting and providing technical and

operational support for the Washington office to include TCP/IP

protocols, Network Administration and installation of Hardware/Software.

. Coordinated all national and international travel for the entire office.

. Responsible for all general office duties such as filing, composing

letters and memos.

Alliance for Telecommunications industry solutions, Washington, DC 2000 -

2003

Committee Administrator

. Provided primary administrative support to several technical

telecommunications industry committees.

. Prepared all pre-meeting materials, such as agendas, presentations, and

committee contributions for over forty meetings and conference calls each

year.

. Captured accurate meeting minutes, facilitated a legal meeting notes

review process, and compiled the notes attachments package for all

meetings.

. Posted to the website all agenda and meeting notes files, issue papers,

and other documents in accordance with strict timeframes and quality

measurements.

. Accurately incorporated committee-developed solutions into industry

standards documents.

. Managed the process for internal and external correspondence development,

review, and distribution for over one hundred letters each year.

. Lead an internal team developing requirements, researching vendors, and

drafting a Request for Quote for an association-wide on-line membership

database and registration software solution.

. Communicated with internal and external customers to ensure membership

information is accurate, in support of ATIS invoicing and billing.

national business aviation association, Washington, DC 1998-2000

Executive Assistant

. Provided primary administrative support to the Senior Vice President.

. Coordinated travel and meetings.

. Prepared reports and financial data.

Certifications & Diplomas

MSHA Surface & Underground, ART 03/14 Painter Journeyman - Diploma

CAOHC Certified 02/13 Medical Assistant - Diploma

EDUCATION/training & ADDITIONAL SKILLS

Home Economics School Windows 7, MS Office 10, MS Outlook, SAP,

Oracle, Medgate, Ellipse, Quickbooks,

Macromedia Dreamweaver,

High School Diploma

CLS Training

.



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