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Customer Service Manager

Location:
Tampa, FL, 33617
Posted:
July 29, 2014

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Resume:

Objective

Experienced individual seeking employment.

Experience

New Beginning Communication January 2013-Present

Managed incoming, outgoing service calls, dealt with customer service,

oversaw the business production of over 300 employees. Launched a

Marketing campaign via flyers, social media and internet to bring in ne

clientele from varies avenues. I also lead 2 work seminars for potential

employees as well as current employees. Handled back office orders,

credit checks, and closings. Performed tasks such as payroll, quarterly

bonuses, daily billing and marginal profit analysis. 305-***-****.

Carlyle at Waters August 2012- January 2013

Lead tours for potential residents, filled out leases', answered calls and

relayed messages. Contacted visitors who were interested in the property to

help assist them with their paper work. Processed their application; ran

background checks & credit checks. Set up activities for residents to bond

and scheduled appointments for viewing of the property. I also created a

social media page for the company on all major social media web pages as

well as a strong flyer campaign with move-in incentives. 813-***-****

The Pointe at South Florida October 2011- July 2013

I generated traffic via USF flyers and online campaigning, processed

leases, matched roommates, answered phones, filed and collected rent. As

well as, assisted residents with any roommate or furniture issue.

813-***-****

Cuba Express Travel Agency May 2009- August 2011

I was first employed at Cuba Express Travel to assist with any technical

difficulties and troubleshooting with the primary software used by the

travel agents to book airfare, hotel and transportation accommodations.

One year later, I became a travel agent. After only six months, I was

promoted and became the youngest Branch Supervisor at 17 years of age. I

oversaw a staff of eight. After seven months, I was promoted to Region

Supervisor and oversaw three branches with a combined total of 29

employees. 352-***-****

Education

Post-Bachelor of Arts

I am attending the University of South Florida for a degree in

Communications with a concentration in Media and Sports.

Bachelor of Arts August 2010-May 2013

I attended the University of South Florida for three years and completed a

degree in Sociology with a minor in Business. While there I took two years

of French and Spanish. I was also employed full-time at a Leasing Office.

Associate of Arts May 2009- July 2010

I attended Broward College for a little over a year and completed my

Associate of Arts while working full-time at a Travel Agency.

Skills

I am fluent in both English and Spanish. I am able to type over 60 words

per minute and I am Microsoft Office proficient. I have the ability to

multi-task, be a leader and a team player and follow through with orders.

Lastly, I am extremely dependable and self-motivated.



Contact this candidate