JOULINE SAKINA WAFAI

** ********** ********

Ajax ON, L1T4P2

Cell: 289-***-**** / Home: 289-***-****

ace5qu@r.postjobfree.com

OBJECTIVE: To secure a full time position to utilize and further perfect my communication and customer

service skills

PROFESSIONAL SKILLS:

Two + years frontline customer service experience

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A quick leaner and able to work independently as well with people

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Bilingual – English and French

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Computer skills including: Microsoft Suite & Internet Research

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Experience in a wide variety of work settings

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Excellent organization & interpersonal skills

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Experience in manufacturing and Good time management skills

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RELEVANT WORK HISTORY:

Customer Service and Sales 2013 2014

Optima Communications International Inc

Receive inbound calls from clients

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Make outbound calls to clients

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Provide support to customers, handle inquires, provide resolutions

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Manage accounts

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Perform data entry associated with the position

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Customer Service and Sales/ Cashier

Second cup 2012 – 2013

Take beverage and food orders.

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Deliver beverages and food in a timely manner.

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Effective communication skills with guests and staff.

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Ability to lift heavy trays filled with glassware/food.

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Issue trading stamps and gift cards

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Perform the duties of customer service representative when required

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Customer Service / Cashier

Zellers 2011 2012

Respond to customers’ complaint and resolved their issues

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Enter transactions in the cash register and provide customers with the total bill

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Performed the duties of customer service representative when require

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Maintained periodic sales reports and spreadsheets

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Assist in stocking shelves, rotating merchandise and marking prices

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Ensure management of daily cash accounts

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Customer Service and Sales

Krystaal Inc 2009 2010

Answer phones and respond to customer requests.

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Sell product and place customer orders in computer system.

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Provide customers with product and service information.

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Upsell products and services.

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Transfer customer calls to appropriate staff.

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Identify, research, and resolve customer issues using the computer system.

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Follow up on customer inquiries not immediately resolved.

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Complete call logs and reports

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Education

Ryerson University 2012 2014

J.Clarke Richardson Collegiate (Diploma) 2008 2009

Henry Street High School 2005 2008

~~~ References upon request ~~~

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