Dana L. Gillespie

**** **** **** *****

Neenah, WI 54956

920-***-****

ace5py@r.postjobfree.com

Employment History:

Consumer Services

Kimberly-Clark Corporation

Consumer Services, Neenah, WI

Data Entry, clerical support, sorting & processing incoming mail and

returned product samples, scanning, filing, database management and report

generation and proofing.

07/06 - 04/09/2014

Account Manager/Customer Service

Alta Resources

Neenah, WI

Managed distributor accounts for Johnson Diversey (S.C. Johnson Wax)

12/03 - 09/04

Provided customer service and order management for DecoPac

09/04 - 07/05

System Support Colleague

Affinity Health Care

St. Elizabeth's Hospital, Appleton, WI

Unit Clerk duties on Birthplace unit, various clerical and computer related

duties.

01/2003 - 12/2003

Staffing Coordinator

Angel Healthcare

Appleton, WI

Scheduled RN, LPN and CNA's to work at hospitals and other health care

facilities as requested by Angel's clients.

04/2002-12/2002

Substitute Teacher

Kimberly Area School District

Kimberly, WI

School Year Position

Staff planning substitute at Sunrise Elementary School and other substitute

assignments as requested.

09/2000-05/2001

Export Analyst III

Kimberly-Clark Corporation

World Support Group, Neenah, WI

Coordination of international shipments from order entry through final

destination...including transportation arrangements and the preparation of

commercial invoices and any other documents required for international

shipping.

01/99-11/99

Customer Service Analyst I & II

Kimberly-Clark Corporation

Customer Service, Neenah, WI

Coordination of all domestic shipments and orders...this included orders

received via EDI and QRS as well as manually entered orders. Provided

customer service to both internal and external customers including credit

and sales adjustments and promotional/sales support as needed.

05/92-09/94 and 11/97-12/98

Customer Service Representative

Johnson Controls Inc.

Controls Division, Milwaukee, WI

Order placement and follow through including credit adjustments, rush

orders and all other customer service functions to both internal and

external customers.

06/95-02/96 and 02/97-07/97

Customer Service Representative/Sales Consultant

Ameritech

Small Business Division, Pewaukee, WI

Communications consultant/service rep to all small business accounts. This

included the initial establishment of service to the sales of any

additional Ameritech services and products.

11/94-05/95

Education:

Bachelor of Arts: University of Wisconsin Green Bay 12/1991

Major: Communication Processes with Emphasis in Public Relations

Minor: Communications with Emphasis in Electronic Media

Medical Terminology: Completed Medical Terminology class at Fox Valley

Technical College in May 2002 with a 4.00 GPA.

Medical Disorders: Completed Medical Disorders class at Fox Valley

Technical College in May 2003 with a 4.00 GPA.

Specialized Training:

***Trained as Professional Scopist in September 2012 using Total Eclipse 5

software (editing and proofing of courtroom transcripts and legal records)

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