Mario Puente III

San Antonio, TX

ace5pw@r.postjobfree.com - 210-***-****

WORK EXPERIENCE

Windows System Administrator II

INSERSO - San Antonio, TX - September 2012 to Present

Responsibilities

Troubleshooting and working as team to maintain over 60,000 calls a month with an average of 30 seconds or

less answered calls. We supported all US Army hospital computer systems. We provided in-house in support

of facilities management, security management and phone systems. ESD monitored network connectivity,

Active Directory, and Exchange system performance; additionally, troubleshoot hardware problems, network

issues, servers, operating systems and enterprise applications software.

*NACLC*

Accomplishments

Migration of office 2007 to office 2010

Skills Used

Provided one stop services for our supported users

Worked with the enterprise supported applications

Logged all troubleshooting steps through Remedy

Worked in depth with Windows Remote Desktop connection to tunnel to the user's local Terminal servers in

order to assist.

Team Member: Posses excellent interpersonal and team interaction skills, strong verbal and written

communication skills.

Demonstrated ability to explain technically related concepts in easy to understand terms for non-technical

oriented customers.

Defined and implemented Active Directory and related services.

Defined and troubleshoot Exchange related issues.

Installed software, patching, upgrading and maintenance of operating system.

Management Procurement Analyst

City of San Antonio - San Antonio, TX - July 2012 to September 2012

Responsibilities

Provided support services in the form of strategic and material management procurements to all City

Departments

Skills Used

Defined and troubleshoot SAeP website and user profile related issues.

Provided Client Side Support for customer walk-ins.

Sr. Data Security Analyst

Department of Defense - San Antonio, TX - June 2011 to May 2012

Responsibilities

Certified Research Analyst supporting the USAF Computer Emergency Response Team (AFCERT)

Conducted network security monitoring and intrusion detection analysis for the SIPRNet using the Air Force's

selected IDS/IPS tool set.

Accomplishments

I successfully blocked more than 100 IP addresses from accessing/gaining access to the Air Force Network.

Skills Used

Researched SIPR DCO events to determine the necessity for deeper analysis and conducted an initial

assessment of type and extent of intruder activities.

Entered event data into mission support systems according to 33 NWS operational procedures and reported

to the 33 NWS chain.

Recorded suspicious events, meeting established 33 NWS thresholds, into the operational database for

suspicious traffic. Records shall contain sufficient information to stimulate future research of suspicious traffic.

The records contained: who, what, where, why and when for this suspicious activity.

Compiled suspicious events, records and other artifacts as part of our Monthly Operational Report.

Provided pass-on information to bring incoming crews up to speed on latest suspicious traffic seen from a

given port, IP, etc.

Coordinated with the Crew Commander for authorization before departing after pass-on to incoming shift.

Provided computer security-related assistance to Air Force field units (example: the Integrated Network

Operations and Security Center (INOSC), Base Information Assurance shop) in countering vulnerabilities,

minimizing risk, and improving the security posture of AF computer networks and systems within the scope of

33 NWS operational requirements and mission execution.

Provided focused DCO, tailored analysis and monitoring operations of specified sensor locations during

contingency operations and in support of named DCO operations and exercises

EDUCATION

Associates of Applied Science in concentration of Information Security & Assurance.

in Information Technology

Noth west Vista - San Antonio, TX

2010 to 2015

CERTIFICATIONS

Security+

February 2013 to February 2016

Microsoft Certified Professional

February 2013 to 2016

ADDITIONAL INFORMATION

Government Clearance = NATO SECRET

2010-2011 1st Place in San Antonio Mayor's Cup

2010-2011 3rd Place in the nation for the National High School Cyber Defense Competition out of 1000+ teams

in the nation (CyberPatriot)

2011-2012 1st Place in San Antonio Mayor's Cup

2011-2012 1st Place in the Nation for the National High School Cyber Defense Competition out of 1600+

teams in the nation (CyberPatriot)

2010-2011 $1,000 scholarship for winning San Antonio's Mayor Cup

2010-2011 Received a proclamation from Texas senate and Texas congressman

2010-2011 Received recognition from North Side Independent School District

2010-2011 Received recognition from San Antonio's Mayor Julian Castro

2010-2011 $1,000 scholarship for placing 3rd in the nation for the CyberPatriot competition

2010-2011 $1,000 scholarship from CIAS for Network+ boot camp

2011-2012 $1,000 scholarship for winning San Antonio's Mayor Cup

2011-2012 $2,000 scholarship for placing 1st in the nation for CyberPatriot competition

2011-2012 $500 scholarship from LA PRENSA Foundation

2011-2012 Received recognition from Virginia's Governor

2011-2012 Received a proclamation from Texas Governor Senate bill 385

2011-2012 Received recognition from CyberPatriot's commissioner court

2011-2012 Received a proclamation from Texas Senate Bill 499

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