YATIKA PANCHAL

ace5p6@r.postjobfree.com

973-***-****

PROFESSIONAL SUMMARY

• Seven years of strong experience in Manual/Automation Testing of client/server and Web based Applications.

• Complete understanding of Software Development Life Cycle/Software Test Life Cycle SDLC/STLC, Product Lifecycle different System development models like Waterfall Model, Scrum, Agile, V-model, Spiral Model, and other Software Engineering Concepts.

• Well versed in testing applications built on .Net and Java

• Extensively involved in various testing methodologies like Functional Testing, Regression Testing, Integration Testing, System/end-to-end, performance testing and GUI Testing.

• Assigning task to Team members and preparation of Test Report, Build Status Report, Defect Report, and Effort Estimation and Team Status Report for client and organization.

• Bug reporting to the concerned people and involved in the bug triages (defect review meetings), ensuring the completion of the resolutions for testers specified in the bug triages.

• Extensively involved in Designing and reviewing of Test Cases, Preparation of Traceability Matrix, Minimum Acceptance Plan, and Functional Chart etc.

• Handled the projects as Single Point of Contact from QA team

• Experience in interacting with business users identifying information needs initiating process changes and mentoring team members with project knowledge

• Walk through with Business Analysts on requirement documents.

• Business Intelligence - Having understood the complete domain I was responsible to interact with the Business Analysts on regular basis to generate new requirements and features in the existing product and getting them incorporated by holding JAD sessions with the client/ user

• Heavily involved in User Acceptance Testing (UAT) and training of end users. Defined and documented business training requirements for new product releases.

• Worked on User requirements gathering, gap analysis, impact analysis, risk management procedures and development of Business Designs.

• Experience of Bugzilla, JIRA, Bontq for maintaining bug repository.

• Have an ability to handle multiple projects with competing priorities

• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills adept at creating, editing, and coordinating extensive communication networks (facilitation of JAD sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentation e-mails, etc.) to keep team members apprised of goals, project status, and resolving issues and conflicts

• Experience in client interaction, presentations, Demo of New functionality to clients and team-coordination.

SOFTWARE QUALITY & TESTING SKILLS

• Black box Testing: Smoke/Sanity Testing, Integration Testing, System Testing, Regression Testing and User Acceptance Testing.

• Test Documentation: Detailed Test Case Designing, Test Plans, Test Scenarios

• Effort Estimation, BPM

• Test Execution and Defect Reporting

• Exposure to Automated Testing

• Exposure to Testing tools like Quality Center, Bugzilla, and Bontq.

• Strong understanding of Software Development Life Cycle, Software Testing Life Cycle, Bug Life Cycle.

TECHNICAL SKILLS

Functional areas

Imaging, Document Management, Retail Banking and Credit Card billing

Operating Platforms

Windows NT /2000 Server, MS-DOS, Windows XP/2000P/NT/9x and Unix

Development Tools & Languages

C, C++, VB Script, HTML/DHTML, Dream weaver, Java 1.6 and .NET.

RDBMS/DBMS

MySql 4.01 and 5.5,SQL Server 2005, Oracle, Informatica and MS-Access

Defect Management Tools

Bugzilla, HP Quality Centre 9.2 and QTP and Bontq and Jira

Testing Tools

HP Quality Center, HP Load Runner, QTP 9.2 and 10.0.

Configuration Management

Visual Source Safe, Quality Center

Others

Sharepoint, Lotus SmartSuite, MS Office, MS Project, Microsoft Dynamic AX, CISCO VPN, Citrix, Ms Visio,, Apache Tomcat 5.5, IIS (Internert Information Service)

WORK EXPERIENCE

Cognizant Technology Solutions (Nov 2009 – Nov 2013) as a Sr. Quality Analyst

Project: BASS and PROFIT (Billing – Credit Card)

Client: Capital One

Duration: Oct 11 to Nov 13

Description:

The BASS and PROFIT project consists of following modules:

CGI (Customer General Information) Module: New customer/application, maintained history of each customer of Capital one account holder and his/her general information including address detail, credit card statements and billing/payment detail

Payments and Transfers Module: Maintain transactions of customer payments/transfers with-in Capital One bank account or CC payments/transfer to other accounts

Bill Amendments Module: Correction and adjustment of inflated bills/statements

Admin and Security Module: User/Group management and Screen level security

Roles and Responsibilities:

• Analyzed the System Design Document, Software Specification Document (SRS), Workflow diagrams and prepared System Test Plans by dividing the application into manageable units.

• Involved in writing use cases and test cases using the requirement specifications and supporting documents.

• Participated in understanding the system requirements and in system design

• Provided support for the bugs identified in various modules

• Involved in manual testing of BASS and PROFIT software and reported issues in Quality Center.

• Involved in testing the Pre-QA Builds, Functional, Smoke and Regression testing, performance testing and heavily involved in UAT (User Acceptance Testing).Involved in interaction with Client for requirement analysis

• Actively involved in creation of various project related documents, such as SRS and Traceability matrix.

• Involved in Scrum/Agile methodology of software development.

• Acting as a single point of contact between Business Analyst, developers and testers for testing and deployment activities.

• Send the daily testing reports to project manager, track and report upon testing activities including test results, test case coverage.

Environment: Windows NT/XP, Apache Tomcat 5.5, Java, MS SharePoint.

Testing Tools: MS Visio, Manual Testing, HP Quality Center 10.0, QTP 10.0, MS Office.

Project: CMBI (Customer Management Business Intelligence)

Client: Microsoft Inc. and Yahoo Inc.

Duration: Dec 09 to Sept 11

Description:

Multiple Business Analysts hired by clients: to keep track of BPO/KPO operations health and soften the business process between various departments of IT organization (Software development, Testing), Customer Support (calling and backend team) and Performance optimization team.

Roles and Responsibilities:

• Participated in Analysis of Requirement documents.

• Prepared test case and test plan and involved in test plan execution and in the identification of performance issues.

• Responsible for System testing, Regression testing.

• Investigated software defects and interacted with analysts to resolve technical issues.

• Involved in requirement gathering and design, analysis and preparation of UML diagrams.

• Involved in the preparation of high level design document and low level design document. Involved in the design and execution of test cases.

• Developed and executed SQL queries to perform database testing, to verify the data retrieved is the valid data as per the requirements

• Involved in writing the SQL queries to test the test cases of how the data is retrieved updated and deleted in the tables and in defect tracking.

• Documented and reported defects using Quality center.

• Monitoring of Business Achievements against pre-set targets and providing Data Analysis & related reports to Client Services Management and update the Standard Operational Procedures

• As a part of Performance Optimization Group my core responsibility is to gather and generate Reviews for Microsoft, helping them with better understanding / control of Critical snapshots of Operational performance.

• Auditing MIS reports for their Authenticity and Integrity to Client’s commitments.

• Handling Project Weekly Dashboards, Agent Productivity, Quality of Service & AHT figures on daily, weekly and monthly basis

• Coordinating/partnering with Information Management Group (IMG), India Command Center (ICC) and North America Command Center (SLCC) to develop consistent reporting process and with a prime objective of driving consistency

• Generating performance reviews for top-level management

• Handling Database server queries by Client and Operations.

• CRM - CAP optimization and Structure analysis

• Developed excel reports using VBA and different tools like DB Visualizer, CRDB

Environment: Windows XP, Microsoft SharePoint.

Tools: MS SQL Server, CRDB, DB Visualizer, MS Office.

Mobineers Info Systems (Jan 2007 - Nov 2009) as a Quality Analyst

Project: PSMS (Power Supply Management System)

Client: Reliance Energy Ltd.

Duration: Sep 08 to Nov 09

Description:

Power Supply Management System is the platform for online power distribution system of BSES New Delhi/India. This system has the ability to handle existing/new consumer request like name change and address correction, system generates bill and also do bills correction. It has the ability to process the bill payments and post the transactions into SAP for accounting purpose.

Roles and Responsibilities:

• Involved in writing test cases using the requirement specifications and supporting documents

• Participated in understanding the system requirements

• Provided support for the bugs identified in various modules

• Involved in manual testing of PCMS (Power Control Management System) and reported issues to Technical team.

• Involved in testing the Pre-QA Builds, performing BVT (Build Verification Test), Functional, Smoke and Regression testing

• Involved in interaction with Client for requirement analysis.

• Involved in Waterfall methodology of software development.

Environment: Windows XP, ASP.NET, IIS (Internet Information Service)

Testing Tools: MS Visio, Manual Testing, Bugzilla 2.18, MS Office, MySQL 4.01.

Project: OMIS (Online Management Information System)

Client: Reliance Energy Ltd.

Duration: Jan 07 to Aug 08

Description:

OMIS is the online reporting tool to generate reports for various systems used by BSES New Delhi/India. This tool has the intuitive ability to generate historical trends report in graphical representation. It enables users to create a personalized view of online statistics, key financial data and business metrics reports.

Roles and Responsibilities:

• Involved in writing test cases using the requirement specifications and supporting documents

• Participated in understanding the system requirements

• Provided support for the bugs identified in various modules

• Involved in manual testing of OMIS and reported issues to Technical team

• Involved in Functional, Smoke and Regression testing

• Involved in Waterfall methodology of software development.

Environment: Windows XP, ASP.NET, IIS (Internet Information Services)

Testing Tools: Manual Testing, Bugzilla 2.0, MS Office, MySQL 4.01.

QUALIFICATIONS

M.Sc (IT) from Annamalai University, India

Software Quality Testing (SQT) Certificate from High Technology Solution, India

Computer Science Diploma Certificate from NIIT, India

BCA from Annamalai University, India

Contact this candidate