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Customer Service Representative

Location:
Denver, CO
Posted:
July 29, 2014

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Resume:

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S

P ROFESSIONA

L

SK I L LS

W ORK

H ISTORY

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knowledge

ST l Customer service-oriented Pleasant demeanor

l

Appointment setting

EP l

Invoice processing

l

HA

Administrative Assistant

N IE U l t ima te Staffing – Denver, CO

HA l Filed leases, tenant correspondence forms, and proof of insurance.

l Contacted vendors and scheduled building repairs.

NC l Corresponded with day porters to complete work orders.

l Input and coded invoices.

OC Customer Service Representative

K Sky Ventu re Colorado – Lone Tree, CO

l Created and confirmed guest reservations

7860 W. l Acted as a cashier and reviewed waivers for guests

Mansfield

l Prepared and received packages

PKWY Apt 12-

307, Lakewood, l Sufficiently resolved customer complaints

l Recommended merchandise and closed sales

CO 80235

l Prepared and dropped deposits.

Cell: 720-

917-4284 - Leasing Agent

Stephanie.Ha The Grove For t Collins – Fort Collins, CO

ncock@yaho

l Maintained pre-leasing files

o.com

l Handled telephone and on-site traffic, provide information about the apartment and

U M MARY community

l Scheduled visits to property and toured model apartment

Quality-focused l Trained new employees on proper leasing procedures

administrative l Provided outstanding customer services to all prospects.

professional

Leasing Consultant

committed to

Ca ree r St ra tegies – Denver, CO

approaching

l Handled telephone and on-site traffic, provided information about apartments and the

administrative tasks

community to prospective residents.

with tenacity and

l Scheduled visits to the community and showed made-ready apartments.

attention to detail.

l Creating service requests for residents.

l Typing and maintain lease files.

l 45 WPM typing

Reservation Agent

speed

Green R ide Co – Fort Collins, CO

l Managed wide variety of customer service and administrative tasks to resolve customer

l Flexible

service issues quickly and efficiently.

l Professional

l Booked and confirmed customer reservations.

phone etiquette

Collection's Off ice r

l Accurate and

detailed

l Excellent

communication skills

Works well under

l

pressure

l Articulate and

well-spoken

Social media

l

Depa r tment of I n te rior – Lakewood, CO

l Calculated and recorded Federal payments up $1 million.

l Filed Federal travel vouchers.

l Assisted in all areas of administrative work including data entry, receptionist duties, and

file organization.

Facility Assistant

05/2004 to 08/2010 Denver Par ks and Recreation – Denver, CO

l Inventoried merchandise monthly and ensured proper hang tags were on the sales floor

Assisted customers with recreation membership purchases, equipment check outs, and

activity registration Performed cashiering duties, cash drawer balancing, prepared daily

deposits.

l Scheduled and managed customer tee times Coordinated after school tutoring and activities

Coached youth track and tennis teams.

E D UCAT ION

Bachelor of Science : A pplied H uman Sciences

May 17, 2013

Colorado State University - Fort Collins, CO

Coursework in Merchandising Mathematics, Product Development, Retail Environment

Planning and Design, Design Foundation, Clothing Adornment and Human Behavior,

Merchandising processes, Textiles, Consumers in the Marketplace, Fashion Industry, Apparel

in Today's Society, Apparel Production and Evaluation, The Business of Fashion, Visual

Merchandising, Retailing, Retail Industry Seminar, Principles of Marketing, Principles of

Management, and Advanced Textiles



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