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Customer Service Manager

Location:
Glenn Dale, MD
Posted:
July 29, 2014

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Resume:

TYGRESSA JONES, MBA, JD 301-***-**** cell

ace5lg@r.postjobfree.com

SUMMARY:

I am a highly respected administrative professional with extensive experience working with executive level

management. My duties are primarily confidential in nature and require comprehensive business knowledge. My

responsibilities consistently require discretion, judgment, tact and poise.

- Administrative Management - Account Management & Reconciliation - Research Capability

- Facilities Management - Scheduling / Calendar Management - Supervisory / Leadership

- Project Management - Customer Service / Client Relations - Community Outreach

PROFESSIONAL EXPERIENCE:

2006 - 2014 RLJ Lodging Trust (formerly RLJ Development, LLC) - Bethesda, MD

Manager, External Relations and Assistant to the President and Chief Executive Officer

Office of the President and CEO

Was responsible for the day-to-day operations and management of the President’s office.

Assisted with leadership to foster mutual respect among all Company constituencies.

Interfaced with public relations firms/media and industry trade groups’ requests for interviews, and

conducted background research and prepared briefing materials and talking points.

Developed materials for executive speaking engagements ensuring message consistency.

Assisted in the design and implementation of large scale projects ensuring that programmatic

commitments, timelines and compliance standards were communicated and met.

Interfaced with investors/shareholders with inquiries for information and company updates (RLJD).

Planned and managed the process for the Annual Investors Meeting (RLJD).

Developed and consistently maintained the Company’s website.

Served as liaison to the President, staff, RLJ affiliated companies, and external constituents.

External Relations

Was responsible for the strategic planning of the Company’s external relations and visibility plan.

Lead and managed the Company’s charitable giving and sponsorship efforts.

Developed and implemented strategies for charitable giving and sponsorship requests.

Managed annual charitable giving and/ sponsorship budget in excess of $500,000.

Identified participation in external sponsorship opportunities, events and retreats.

Managed industry events and special assignments as needed.

Identified and recommended organizations for Company sponsorships.

Assisted VP of Administration with coordination of student intern and entrepreneurial programs.

Managed tracking system housing all budgeted and unbudgeted sponsorship commitments.

Established, developed, and maintained existing and potential client relationships.

Worked to prioritize and maximize leverage of the Company’s outreach efforts.

2002 - 2005 Meristar Hospitality Corporation - Arlington, VA

Corporate Legal Administrator – Office of the General Counsel

Administered regulatory compliance for statutory annual reports and management of entities.

Prepared organizational documents for subsidiaries, affiliates and limited partnerships.

Coordinated withdrawal, merger and/or dissolution documents.

Electronically submitted to SEC changes in beneficial ownership of securities for Sec. 16 Officers.

Drafted legal documents (i.e., Resolutions, Incumbency Certificates, etc.).

Managed the Company’s monthly Board and Annual Shareholders’ Meetings.

Acted as liaison for general counsel, board members and senior executives of the Corporation.

1998 - 2001 PricewaterhouseCoopers, LLP - McLean, VA

Compliance Executive Associate – Tax Management Processing Service Practice

Provided confidential and project support to the US Business Compliance Partner.

Managed monthly experienced Recruitment Needs Reports for Tax Management Process Services.

Tracked and managed regional headcount reports (i.e., transfers, separations, new hires, etc.).

Managed monthly financial metrics reports entailing professional and staff client hours.

1989 - 1998 Potomac Capital Investment Corporation - Washington, D.C. (Dissolved)

Corporate Paralegal – Office of the General Counsel

Prepared and maintained all corporate legal documents.

Maintained calendar system of recurring requirements for company and affiliates’ Board Meetings.

Coordinated application process for name reservations/employer i.d.’s for newly-formed entities.

Processed state amendments to Articles, By-Laws, mergers, dissolutions and reorganizations.

Produced detailed reports respecting Officers, Directors and Agents and its subsidiaries/affiliates.

Identified, tracked and ensured all corporate compliance requirements were fully met.

ADDITIONAL EXPERIENCE:

Legal Department Manager, Assistant to General Counsel – Host Marriott Corporation

Administrative Manager – A.T. Kearney Executive Search, Education Practice

Human Resources Associate – Student Loan Marketing Association (“SallieMae”)

Legal Secretary – Securities and Exchange Commission, Enforcement Division (“SEC”)

EDUCATION:

Juris Doctor (2010)

Master of Business Administration (2005)

Bachelors of Science, Business Administration (2003)

Certificate of Successful Completion, Human Resources Management Program (1998)

CORE COMPETENCIES:

Excellent organizational, administrative, communications (oral and written), and interpersonal skills;

Exceptional customer service and client relations experience;

Proven ability to manage multiple and competing priorities;

Productive and efficient working relationships with diverse personalities and management of all levels;

Demonstrated ability to perform in independent and team environments;

Demonstrated success in an entrepreneurial operating environment;

Excellent attention to detail;

Ability to take initiative on projects;

Ability to maintain highly sensitive and confidential information; and

Professional demeanor and strong work ethic.

Professional References Available Upon Request



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