Charmaine Frederick

West Palm Beach, FL *****

Phone: 561-***-****

Alt Phone: 561-***-****

ace5iw@r.postjobfree.com

Dedicated professional Customer Service Representative with more then 11 years experience in helping business thrive for excellence. Extensive work in communication, case management, and specialize in customer negotiation

Decision maker

Diplomatic, calm under pressure

Excellent communication, leadership skills

Train Teach groups

Facilitate with energy and enthusiasm

EXPERIENCE

Call Center Customer Service Supervisor

01/2013-06/2014

Advance Communication Group

Boyton Beach,FL

Call Center Inbound and Outbound Calls

Customer Relations and Escalated Calls

Open and closed all customer complaints

Handled operational task, set goals, and strategies.

Call Center Rep

12/2011-05/2012

AUTO CRICKET

West Palm Beach,Fl

Call Center Inbound and Outbound Calls.

Customer Relations.

Open and closed insurance cases.

Handled operational task, set goals, and strategies.

Care Taker

09/2004 - 08/2010

IN HOME SUPPORTIVE SERVICES

Los Angeles, CA

Specialized in ASD and MR cases, while training new staff members in fields listed.

Worked with Seniors on improving their creative and academic skills.

Designed a healthy working environment for several employees.

Customer Service Supervisor

10/2000 - 10/2008

FOOD 4 LESS

Los Angeles, CA

Created and implemented faster and more efficient ways of handling all companies clerical duties.

Conducted and coordinated marketing strategies and promotional events for top production.

Responsible for all customer service endeavors, while maintaining all higher and lower end customer business.

Customer Service Supervisor

10/2005 - 04/2008

WALMART

Torrance, CA

Handled inventory and merchandise within the department.

Adjusted and developed department floor plans.

Handled operational task, set goals, and strategies.

EDUCATION

Highland High School

High School Diploma

General High School Curriculum

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