Charlene Farless

Supervisor, Training and Guest Relations - Six Flags over Georgia

Fairburn, GA

ace5ip@r.postjobfree.com - 678-***-****

I would like to start a career utilizing my customer service and clerical skills, as well as, my education in

Business Administration.

WORK EXPERIENCE

CSR

Sitel - Fairburn, GA - October 2013 to Present

Responsibilities

Answering inbound guest calls in a call center environment

Documenting complaints, compliments, and suggestions

Resolving guest concerns

Data entry is part of the documentation process

Providing one call resolution

Answering inbound customer email’s

Proving one email resolution

Supervisor, Training and Guest Relations

Six Flags over Georgia - Austell, GA - April 2008 to Present

Answering inbound guest calls in a call center environment

* Documenting guest calls

* Documenting complaints, compliments, and suggestions

* Resolving guest issues

* Supervising 30 people

* Training all incoming team members on proper operating procedures

* Data entry is part of the documentation process

Customer Service Coordinator

H & R Block - Atlanta, GA - January 2009 to April 2011

* Setting client appointments

* Answering client calls

* Calling clients when documentation is needed or refund is in * Organizing paperwork

* Auditing paperwork for signatures

Clerical

Holland Employment Group - McMinnville, TN - January 2005 to February 2008

Managed appointment scheduling for patients twice a month

* Ensured high levels of customer care by answering all questions in a timely manner

* Performed customer service by helping customers fill out necessary paper work

* Operated copy machine and fax machine on a daily basis

Associate

RaceTrac Petroleum - Fairburn, GA - February 2003 to November 2004

Provided customer service and informed customers about products and services

* Maintained and ordered inventory twice a month.

* Trained 10 employees in areas of customer service

EDUCATION

Associate of Arts in Business Administration

American InterContinental University - Schaumburg, IL

November 2006

ADDITIONAL INFORMATION

TECHNICAL SKILLS

* Microsoft PowerPoint

* Microsoft Word

* Microsoft Excel

* Microsoft Outlook

* 35 WPM

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