R ICHARD

H IC HENS

*** ******* *****, *********, * H 44281 ( C) 330-***-****

r ace5hk@r.postjobfree.com

P rofessional Summa ry

Understanding Human Resources Generalist adept at managing a wide range of employee relations issues. Expertise in

problem solving and mediation. Extensive background in training and development and full cycle recruiting.

Ski lls

Recruitment/staffing Benefits administration

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Interviewing Training programs development

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Employee coaching Business mediation

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Performance management systems FMLA comprehension

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Compensation and benefits Termination procedures

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New employee orientations Trained in FMLA/ADA/EEO/WC

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Work H istory

Director of Talent Acquisition

APM Management – P epper Pike, OH 05/2014 t o Current

l Supported management in developing and implementing personnel policies and procedures.

l Hired employees and initiated the new hire paperwork process.

l Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.

l Tracked key dates and deadlines and maintained specific personnel lists.

l L ed the creation of recruiting plans for all open positions which includes 20 locations.

l P osted positions through approved recruitment channels.

l P re - screened all resumes prior to sending them to corporate hiring managers for consideration.

l Helped implement an ADP system upgrade.

l Tracked candidates and pushed for feedback on disqualifications, time - to - fill statistics and other variables.

l Strengthened company's business by leading implementation of talent acquisition.

H uman Resources Business Partner

– Cleveland, OH 2012 to 2014

National General I nsurance

l L ed a comprehensive training and support for 550 staff members across multiple locations nationally.

l Conducted job analysis and job evaluations, resulting in quality job specifications.

l Developed innovative new - employee orientation programs, including safety training.

l Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS

database.

l P rocessed unemployment claims and acted as the company representative at unemployment hearings.

l Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.

l Resolved employment - related disputes through proactive communication.

l Screened all applicants based on their qualifications and background. Full cycle recruiting.

l Developed and enforced company policy and procedures relating to all phases of human resources activity.

Senior Recruiter

Farmers I nsurance – Cleveland, OH 05/2011 t o 0 1/2012

• l P re - screened all resumes prior to sending them to corporate hiring managers for consideration.

l F acilitated all new employee orientations to foster a positive team attitude.

l Partnered with local organizations and universities for engagement and interest in jobs offered in their community.

l Tracked candidates and pushed for feedback on disqualifications, time - to - fill statistics and other variables.

Hired employees and initiated the new hire paperwork process.

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Served as company representative at job/career fairs to promote company objectives.

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S ales M anager

F inance M anager

– Cuyahoga Falls, OH 04/2007 t o 0 5/2011

Ron Marhofer Auto Family Inc.

l Trained, coached and mentored staff to ensure smooth adoption of new program.

l Implemented innovative programs to increase employee loyalty and reduce turnover.

l Responded to all customer inquiries thoroughly and professionally.

l Greeted customers in a timely fashion, while quickly determining their needs.

l Conducted job analysis and job evaluations, resulting in quality job specifications.

l Developed and facilitated all new - hire orientations.

l Developed and enforced company policy and procedures relating to all phases of human resources activity.

l Managed Used Car Inventory and Finance Office . Maintained profitability for the dealership.

Branch Manager

Key Bank – Cuyahoga Falls, OH 01/2006 t o 0 4/2007

l Increased new bank relationships within the local community 50% by executing quarterly promotions.

l Oversaw a branch team consisting of 5 customer service representatives and 3 personal bankers.

l Recommended loan approvals and denials based on customer loan application reviews.

l Originated, reviewed, processed, closed and administered customer loan proposals.

l Submitted loan applications to loan underwriter for verification and recommendation.

l Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot

Act, Privacy Act and Community Reinvestment Act.

l Maintained friendly and professional customer interactions.

l Business to Business Sales

Branch Manager

US Bank – Aurora, OH 01/2005 t o 0 1/2006

l Oversaw a branch team consisting of 3 customer service representatives and 3 personal bankers.

l Received superior customer service satisfaction scores for 3 consecutive quarters.

l Recommended loan approvals and denials based on customer loan application reviews.

l Originated, reviewed, processed, closed and administered customer loan proposals.

l Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot

Act, Privacy Act and Community Reinvestment Act.

l Maintained friendly and professional customer interactions.

l Assessed clients' financial situations to develop strategic financial planning solutions.

l Selected investments based on quantitative analysis of stock performance, financial ratios and financial reports.

l Business to Business Sales

Sales M anager

Best Buy – A kron, OH 04/1997 t o 1 2/2004

l Interviewed job candidates and made staffing decisions.

l Managed staff of 50 sales associates, 4 team leaders and 4 assistant managers.

l Assigned employees to specific duties to best meet the needs of the store.

l Reordered inventory when it dropped below predetermined levels.

l Instructed staff on appropriately handling difficult and complicated sales.

l Hired, trained and evaluated personnel in sales and marketing.

l Examined merchandise to verify that it was correctly priced and displayed.

l Scheduled and led weekly store meetings for all employees.

l Increased profits through effective sales training and troubleshooting profit loss areas.

l Trained and developed new associates on POS system and key sales tactics.

l Conducted store inventories once per quarter.

Education

B achelor of Arts: Organizational Management/Psychology

Ashford University - Des Moines, IA 2009

A ffiliat ions

National SHRM Member

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