Barbara A. Blasingame

COLLECTIONS ■ B ANKING ■ L OAN PROCESSING

Dedicated to Excellence and Customer Satisfaction

Possess years of combined experience in customer ser vice, oper ations

management, per sonnel tr aining, super vision and motivation, helpdesk

arenas, and com puter applications. O vercome business challenges within

fast paced, high pressure environments using timely foresight, keen

judgment, innovative ideas, steadfast dedication and impeccable integrity.

Master ful at applying sound business insight, accounting principles and

systems upgr ades to achieve organizational goals. Over see the recruiting,

tr aining and development of employees. Est ablish and maint ain an

excellent r appor t with all levels of st af f and management as well as all

customers. Handle ver y stressful situations that require quick thinking

and immediate resolution.

Core Competencies

Call Center Operations Best Practices/Protocol

Skip/Fraud Recovery Customer Service/Retention

Finance/Accounting Acumen Internal/External Liaison

Loss Mitigation/Bankruptcy Regulation Compliance

Staff Training/Supervision Auto and Credit Card Finance

Mortgage Loan Processing

Risk/Asset/Loss Management

PROFESSIONAL EXPERIENCE

BARCLAY US; Las Vegas, NV 2013-2014

Care Relationship Manager

Key Accomplishments and Responsibilities

• Managed all daily credit card portfolio management operations; and

supervised, trained, motivated 5 personnel.

• Processed up to 100 calls per day and resolved/collected 88% of all

customer issues without closing accounts.

• Opened/closed accounts and administered rewards benefits to customers.

TERRA WEST; Las Vegas, NV 2012-2013

Collections/Bankruptcy Specialist

Key Accomplishments and Responsibilities

Collected 75% of all homeowners’ dues - over 150 per month.

•

Received new bankruptcy filings form attorneys and homeowners.

•

Monitored bankruptcy portfolio of an average 400 at a time all the way

•

through until closed plus 10 new filings per week.

10535 Longoria Garden Street Las Vegas, Nevada 89141

650-***-**** ace58a@r.postjobfree.com

Barbara A. Blasingame Résumé Page 2

ROUND-POINT MORTGAGE SERVICE; Las Vegas, NV 2009-

2012

Collection Specialist

Key Accomplishments and Responsibilities

• Managed $120 million total FHA, VA, and Conventional loan portfolio.

• Collected over $10,000 per day in 30 to 120 day past due accounts.

• Assisted with loan mitigations, foreclosures, and short sales.

• Ensured compliance with all FDCPA standards, rules, regulations, and

procedures.

CLEAR SWIFT CORPORATION; Redwood City, CA 2005-

2009

Collection Specialist

Key Accomplishments and Responsibilities

• Collected an average of $70,000 internet sales 30 to 120 day plus overdue

accounts receivable per month.

• Reconciled accounts utilizing MS Excel; posted payments via Great Plains

software.

FIRESIDE BANK; Redwood City, CA 2003-

2004

Collector II/Branch Collector

Key Accomplishments and Responsibilities

• Contacted 30 to 90 day delinquent auto loans customers, setup strategic

repayment plans, and represented company in small claims court as

needed.

PROVIDENT CENTRAL CREDIT UNION; Redwood City, CA

2001-2003

Loan Processor

Key Accomplishments and Responsibilities

• Prepared and processed $500,000 to $1 million home mortgages.

• Ordered credit reports, appraisals, title reports and monitored loan

progress.

HOME STREET BANK; Seattle, WA 1996-

2001

Collection Administrator/Bankruptcy and Foreclosure Specialist

Key Accomplishments and Responsibilities

• Managed a $1 Billion delinquent FHA, VA, and Conventional loan portfolio.

• Worked with hundreds of investors along with private owners.

• Maintained loans in bankruptcy and prepared loans for potential sales

dates.

FORMAL EDUCATION

C ANADA COLLEGE; Redwood City, California B usiness

M anagement

SPECIAL TRAINING

Call Center, Credit, and Banking Operations, Software

A pplications, Customer Service

10535 Longoria Garden Street Las Vegas, Nevada 89141

650-***-**** ace58a@r.postjobfree.com

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