Post Job Free

Resume

Sign in

Sales Customer Service

Location:
Atlanta, GA
Posted:
July 30, 2014

Contact this candidate

Resume:

J. Clayton Thomas II

**** ********** ***

Kennesaw, Ga. 30144

Phone: 678-***-****

Email: ace54r@r.postjobfree.com

Focus:

Highly qualified marketing professional with demonstrated ability to

provide leadership

to an organization with a focus on revenue and product longevity in a

fluctuating market.

Summary of Skills:

Top-rated sales performance

Self-motivated

Account management

Excellent communication skills

Conflict resolution

Client development

Negotiation skills

Staff training/development

Accomplishments:

Business Development:

. Successfully grew business by developing strategic

partnerships.

. Increased sales by 300% over a three year period.

Presentations

. Created presentation materials for sales, customer relations,

training, and management purposes.

Competitive Analysis

. Performed competitive analysis to make recommendations for

future company growth.

Customer Service

. Investigated customer complaints to ensure problem resolution

and customer satisfaction.

Curriculum Design

. Designed, developed and implemented motor controller lab with

lab procedures and motor controller technical manual.

Professional Experience:

10/2006 - Current Yancey Power Systems Austell, Ga.

8/2011- Current Product Support Representative

. Implemented new processes and systems for improving customer

service satisfaction.

. Prepared technical scopes of work, correspondence and

documentation that support development and implementation of

resolutions for customer material problems.

10/2006 - 07/2011 Field Sales Engineer Account Manager

. Maintained sales volume during recession by developing

relationships (partnerships) with clients.

. Developed presentations for engineering firms that led to

product acceptance and allowed the strengthening of

specifications towards our products.

09/1996 - 09/2006 Automatic Switch Company Orlando, Fl.

Field Sales Engineer

. Started with company as a field technician. Promoted to

inside sales and then promoted to Field Sales Engineer.

. Built strong client relationships and provided high value-

adding services, resulting in a 300% Sales increase over a 3

year period.

03/1993-04/1996 Los Alamos National Laboratory Los Alamos, NM

Particle Accelerator Operator

. Wrote operational instructions to be used in plant monitoring

of the beam during operation.

. Was a member of an operations group awarded "Los Alamos

Linear Accelerator Achievement" for maintaining over 80% beam

availability

07/1982-03/1993 US Navy Orlando, Fl.

Electrician's Mate Nuclear Submarine

. Taught Electrical Theory and Electrical Distribution for the

US Navy Nuclear Field A School. Awarded "Master Training

Specialist" for continually receiving outstanding ratings

during monitored lectures.

. Awarded "Certificate of Achievement" by the Chief of Naval

Education for the development of a program that improved the

level of training of future electrician's.

Education: Columbia College Orlando, Fl. 2001

. BS/BA with emphasis in marketing with a 3.87 GPA



Contact this candidate