Tom Caldwell

***** ***** *****

Dade City, FL ***25

352-***-****

ace4x3@r.postjobfree.com

SUMMARY

Experienced, accomplished Information Technology professional with Team Lead/Tech Support/Programmer and Project Management

experience. Strong analytical skills with over 21 years of comprehensive experience developing in all major environments, including

UNIX/WebLogic Java, Windows/ASP, and mainframe/Rexx, COBOL, JCL. Proficient at multi-tasking, working under pressure, meeting

deadlines and collaborating with other business units. Aptitude for learning quickly and applying new skills.

Key competencies include:

• Highly knowledgeable in all

areas of IT with experience in

the design, architecture, and

development of technology

infrastructures and applications

to address complex business

problems.

• Extensive qualifications in the

project life cycle, inception to

production (requirements-

gathering, design, development,

implementation, support, and

product enhancement).

• Responsible for developing,

maintaining, and acquiring

applications to support

customer contact centers for all

Verizon Wholesale customers.

Primary Skills

• Java/J2EE Technologies:

Servlets, JSP, Java Beans,

JDBC, RMI, JMS, JNDI,

Applets, Swing

• Web Technologies: Web

services, XML, XSL, XSLT,

SAX, DOM, CSS, Java Script,

HTML

• Oracle Weblogic: Weblogic

Portal, Weblogic Integration,

WebLogic Server

Administration and support

• Programming Languages: Java,

JavaScript, Perl ASP, C, SQL,

PL/SQL, exposure to .NET

• Mainframe: Cobol, Rexx, Clist,

ISPF Dialog Manager, File

Tailoring, QMF, SPUFI,

Endevor administrator,

Batchpipes, JCL, ISPF tables,

Fileaid, Sortwriter, Syncsort,

SAS, ESP.

• UNIX/Linux support with

experience writing shell scripts,

AWK

• Database: Oracle, DB2, SQL

Server

• Application Servers: Weblogic,

Tomcat, Apache, WebSphere

• IDE: Weblogic Workshop,

Eclipse,

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Tom Caldwell

• Operating Systems: Unix,

Linux, Windows, Mainframe

• Source Control: CM Synergy,

CVS, Endevor

• Others: LDAP, Single Sign

on(SSO), ANT build scripts,

HP Diagnostics, TOAD,

Experience in Object Oriented

Analysis and Design (OOAD)

techniques using UML, IIS

Server, Attachmate mainframe

screen scraping(Verastream),

Documentum, Trained in SAP

PROFESSIONAL EXPERIENCE

Development Team Lead, Wholesale Claims Desktop, Verizon, Tampa, Florida 2003 to 2014

• The Claims Desktop Portal, a

Verizon Excellence Award

Finalist in 2003, is a J2EE net

centric portal application that

supports online real-time

claims investigation and

resolution across over 20

legacy and Verizon back-end

data sources and systems

nationwide, including ordering,

billing and provisioning and

presents claims investigation

data in a consolidated desktop

format. This resulted in

considerable cost savings for

the company overall, as

wholesale is an $8 billion per

year business.

• Verizon achieved an overall

$40 million in improved

revenue stream, while reducing

processing time by 30% for

87% of wholesale claims.

• Achieved a 20% reduction in

claims handling costs resulting

in over $2 million annually

• 97% of claims resolved in

under 30 days

• Automated entry of 85k claims

annually

• Reduced claims resolution

effort by implementing

grouping functionality for

similar or repetitive claims.

Primary Responsibilities

• Involved in the IT effort to

create the Wholesale

Collections Desktop. Held

detailed requirements sessions

with client organization.

Developed architecture and

application design proposals.

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Tom Caldwell

Managed the complete

lifecycle, through

implementation and support.

This new application allows for

greater tracking of outstanding,

collectable balances and was

enhanced to automate

adjustment processing,

bankruptcies, and disconnects.

• Involved in architecture

reviews in all aspects of the

Wholesale Desktop Services

suite of applications. Database

platforms, application servers,

hardware, and network

architecture were reviewed and

a new future-optimal

architecture was selected.

• Heavily involved in the initial

coding of the Wholesale

Collections Desktop from

scratch using Java and

WebLogic Portal's framework.

Rapid application development

required many hours of

overtime work over a nine-

month period.

• Primary SME for several areas,

including Java development,

LDAP integration, SSO

integration, WebLogic user

security, WebLogic

Entitlements, group portal

integration, global navigation,

IIS server, Weblogic user

profiles, database maintenance.

Monitored and assigned

internal trouble tickets. Worked

and trained with onsite Oracle

resources.

• Transitioned a vendor-

developed application,

Wholesale Bill Viewer, to IT

ownership. Implemented major

process improvements,

architecture improvements for

high availability, and worked

through the process of testing,

signoff, and production

implementation. Overcame

many challenges because the

application needed extensive

improvements to scale to

Verizon’s required volumes.

• Responsible for data loading

into the Wholesale Bill Viewer

application. The application

uses a Java front-end and a Java

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Tom Caldwell

back-end to read Billing Data

Tape (BDT) files from the

billing system in Billing

Outputs Specifications (BOS)

and load to the database tables.

• Implemented standard software

version management using

CMSynergy.

• Involved in software

development and management,

application maintenance and

support, change management,

client communication and

management, business case

development, business process

mapping, vendor management,

and management

reporting/briefing.

Web Service Development Team Lead

iKey Solutions Web Services Team lead, Verizon, Tampa, Florida 2002 to 2003

The newly formed team provided Java web services to groups throughout Verizon. The team worked quickly with minimal direction to

meet challenging deadlines. Web services included Customer Service Records and Service Orders, ranging in complexity, using HTTP

and XML protocols, including SOAP and WSDL. This team later transitioned to the Wholesale Collections Desktop.

Web and Mainframe Tools Developer

Configuration Management (CM) Tools Group. Verizon, Tampa, Florida 2000 to 2002

Primarily responsible for the CM web site, which provides web and mainframe tools for the CM team, used to perform Endevor code

distributions for CM groups in Verizon.

Responsibilities

• Created the first ever instance

of Java on the mainframe at

Verizon using web interfaces to

DB2 data using Java Servlets

with JDBC, Java server pages,

and JavaBeans, using IBM

WebSphere application server.

Our group was one of the first

of the OS390 mainframe web

servers to set up Java and

JDBC, involving significant

research and effort.

• Worked with the Java JRIO

classes to access mainframe

files, including VSAM, from

Java Servlet programs.

• Worked with the Java Runtime

class to execute new and

existing mainframe Rexx

programs from Java Servlets.

• Worked with ColdFusion on the

Windows NT server to create

and maintain web tools, using

DB2 and Access as back-end

databases. Installed DB2

connect on the NT server to run

Java Servlets from NT or

mainframe servers.

• Acted as the team’s DBA to

support and maintain the DB2

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Tom Caldwell

environment.

• Initiated the transfer of data in

control and VSAM files to DB2

tables, and created web

interfaces using Java, Netdata,

ColdFusion, and Rexx.

• Created DB2 stored procedures

to run from NT and mainframe

programs to efficiently access

data. Accessed stored

procedures from NetData, Java,

ColdFusion, and Rexx.

• Developed programs using

DSNREXX, a Rexx/DB2

product from IBM for DB2 that

is very efficient with large

amounts of DB2 data. This

allowed the team to efficiently

load a large volume of CM

shipment data.

• Created numerous graphs using

SAS to display information on

the CM web site.

• Created Java applet interactive

graphs to display DB2 data.

• Developed and delivered

training in Java and DB2 to

tools and CM teams.

Project Lead and Web, Mainframe, and Web Server Developer,

Commercial Services CBSS Group, Verizon, Tampa, Florida 1993 to 2000

• In charge of maintenance and

development of tools for the

group, locally and at four CBSS

customer sites. Developed and

maintained the ESI CBSS web

site, incorporating Rexx,

Net.data, C, Perl, and Java as

CGI; this involved the

mainframe, DB2, and web

server.

DBA, Developer, and Technical Support, (In dual capacity with other duties above in 93-2000)

Commercial Services DBA Team, Verizon, Tampa, Florida 1998 to 2000

• Involved in

creating/maintaining DB2

database environments as well

as DB2 DBA-related activities

for the Commercial team.

EDUCATION

Indiana State University

• Computer Science/Aviation

Bachelor’s Program, Indiana

State University, Terre Haute,

IN.

Other Education/Certification

• Java Programmer Certification,

Sun Microsystems

OTHER PROFICIENCIES

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Tom Caldwell

• Licensed pilot with commercial

and instrument ratings

• Volunteer with animal rescue

and maintain the website for

Lost Angels Animal Rescue -

www.lostangelsanimalrescue.

org

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