Service Manager
Resume:
Plamen Valentinov Milisov
PERSONAL INFORMATION
"Mladost 4";Entr.2;Ap.27, PO.Box 1715 Sofia (Bulgaria)
ace4ud@r.postjobfree.com
Sex Male Date of birth 14 Dec 80
WORK EXPERIENCE
Assistant Operation Manager
07 March 2009 – Present
Alpha Airport Services, Sofia (Bulgaria)
Assisting Management Catering and contributes to efficient day to
day operations. Directly responsible for delivering high service and
quality catering standards to Qatar Airways-Sofia. Maintain stock
balances and transparency of the transactions.
Duty Officer
05 April 2007 – 07 March 2009
Alpha Airport Services, Sofia (Bulgaria)
On duty control and monitoring Supervisors. Effectively directing
the team to ensure maximum staff productivity and compliance to
company's policies and regulations.
Airline Cargo Agent
02 January 2007 – 05 April 2007
CSA(Czech Airlines), Sofia (Bulgaria)
Reporting to Cargo Supervisors and assist with adherence to
Standard Handling Procedures. Handle and resolve queries, create
and maintain files and documentation.
Supervisor/Loader
02 January 2001 – 05 January 2007
Alpha Airport Services, Sofia (Bulgaria)
Involved in all aspect of aircraft catering, loading and handling.
Dealing with customer issues, organize resources and coordinate
activities to ensure productive, risk free operations.
Air Travel Consultant
01 December 1999 – 01 January 2001
ASAP Travel and Services Tourist Agency, Sofia (Bulgaria)
Airline, Hotel and Ferry ticketing and reservations. Promoting and
recommending various travel destinations. Helping the customer
to find and organise their itinenary securing their satisfaction for
future services
EDUCATION AND TRAINING
01 February 1999 – 01 May 1999 IATA-Fares and Ticketing Level1
"Open Learning Centre" in collaboration with British Airways, Harare (Zimbabwe)
IATA-Fares and Ticketing Level 2
05 May 1999 – 05 November 1999
"Open Learning Centre" in collaboration with British Airways, Harare (Zimbabwe)
Excellent overview and sound knowledge of Travel and Tourism Industry. Familiar with all
industry regulations, codes, world geography, visa, health requirements and tour packages.
Construct normal fare of single pricing units and consecutive or contiguous pricing units.
Level 5 Diploma in “O” Levels College
02 January 1995 – 18 November 1999
Degree
"Speciss College" in collaboration with "University of Cambridge", Harare (Zimbabwe)
English language, Geography, Science, Maths, Fine Arts etc.
PERSONAL SKILLS
Mother tongue(s) Bulgarian
UNDERSTANDIN
Other language(s) SPEAKING WRITING
G
Listening Reading Spoken interaction Spoken production
English C1 C1 C1 C1 C1
EFL, TOEFL, PITMANS CERTIFICATE
Russian B1 B1 A2 A2 A2
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user
Communication skills I have worked with people from all backgrounds, cross-functional
teams and customers, ensuring good communication,
understanding and successful operations.
Through my work and studies abroad I have learned to adapt to suit
different audience and team dynamics. Contribute to a harmonious
and positive environment while keeping company's high service
and safety standards. Excellent personality, cultural awareness and
team work spirit.
Organisational / managerial skills Act as a role model and guidance to others. Extremely organized
and flexible to new situations. Proactively organizing resources
even in a highly pressured environment.
Through my experience I have to lead, coach and direct my
colleagues with integrity and enthusiasm, while executing
professional image. Used to balancing more than one task, the
needs of different situations and agendas simultaneously.
Job-related skills Strong supervisory and interpersonal skills.
Able to organize, analyze and coordinate all aspects of catering,
including service activities, meeting with clients, fiscal
responsibilities, maintain proper stock level of all equipment, etc.
Assist with supervising of all catering staff, managing customer's
issues and coordinate activities.
Driving license Category B – light vehicles and C - heavy vehicles
over 3,5 tones, trucks and construction vehicles.
Airport Security Course, Food Safety and Dangerous Goods
Course
Computer skills MS Office, Internet, SITA, TS4-Gate Gourmet System, Inventory
Programs and Store Handling Bin cards, QOSMOS
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