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Dublin, OH
... • Administered the OJT Batch by aiding new agents on calls, attending their problems, imparting necessary additional training, and executing daily reports. • Allocated responsibilities to ensure completion of tasks by the groups within time. ...
- Apr 16
Canal Winchester, OH
... and Write Group Policies for folder access when needed ● Performed access administration in the Oracle EPM client, worked with BPO’s and MRC to approve access and set end dates for some accesses Education The Ohio State University, Columbus, OH — ...
- Jan 01
Columbus, OH
... Compliant to OJT and cgmp training programs and documentation. NOVAVAX, Inc Gaithersburg, MD Quality Specialist IV-Remote Feb 2021- Aug 2022 Review of analytical records and data collection during the manufacturing and/or testing of vaccines ...
- 2023 Aug 28
Powell, OH
... TATA CONSULTANCY SERVICE Dublin, OH Feb 2018 – till date TATA CONSULTANCY SERVICE Kolkata, India Dec 2010- Jan 2018 Infosys BPO Pune, India Sep 2009 - Dec 2010 TATA CONSULTANCY SERVICE January 2020 – till date COMPANY : TATA Consultancy Services LTD ...
- 2023 Aug 10
Columbus, OH
... as quickly and efficiently as possible ●Made sure customers were satisfied with their experience September 2020-Current MRS BPO LLC, 701 Brooksedge Plaza Dr -Debt Collector ●Called and Answered phone calls of customers ●Negotiated settlements and ...
- 2022 Dec 13
Columbus, OH
... MRS BPO, LLC., Westerville, OH — Operations Manager JULY 2005 - JANUARY 2011 Manage a team of ten to fifteen collectors. Go over performance reports with collectors and show them areas where they can develop. Work with other managers and directors to ...
- 2022 Sep 12
Lewis Center, OH
... Experience customer service professional /BPO with 1 year 1 months on call centers representative from July 2010 till August 2011, Efficient Adept at handling various calls on a daily basis while consistently resolving client issues in a rapid ...
- 2021 Dec 02
Dublin, OH
... Astropolis, Inc., (transcosmos, Inc.), Manila, Philippines / Tokyo, Japan (2016 to 2019) Recruited to modernize entire eCommerce systems infrastructure and operations for this global Business Process Outsourcing (BPO) firm with 170+ sites across 30+ ...
- 2020 Nov 29
Dublin, OH
... Total Productive Maintenance (TPM) / Reliability Manager, Dammam, 2/1998 – 6/2004 Led the deployment of TPM in a P&G plant of 500 employees Completed a 10-months OJT on the TPM methodology in 3 P&G plants in Barcelona, London and Rome. Delivered ...
- 2019 Nov 09
Dublin, OH
... for various lines of business Responsible for developing a repeatable process for handling multiple tasks for the Steady State BPO Workstreams Meet with key business owners to review their document management needs, SharePoint needs and then create ...
- 2019 Oct 02