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Customer Service Representative

Location:
Quezon City, NCR, Philippines
Posted:
July 27, 2014

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Resume:

JOYLYN PETURAL PAPA

*** ********* **. *******, ****** City

Cell: 090********

E-add: ace4sa@r.postjobfree.com

Objective

To be able to find a decent job that can enhance my skills and knowledge toward

excellence in order to maximize both my potentials and the people around me for God’s glory

and contribute to the business.

On-the-Job Training Experience:

Duration: April – May 2011

Company: Robinson’s Place Imus

Job Description: Assistant Leasing Officer

Assist the leasing manager and officers to conceptualize and develop strategies that

will help to increase, improve, and maximize tenant occupancy of the malls.

Check and validate ingress and egress contract for the bazaars, car and condo

displays.

Follow up prospective tenants and builds raport.

Work Experience

Duration: February 7, 2013 - Present

Company: ASIAPRO Cooperative/DuPont Far East Inc

Job Description: Customer Service Representative – Sales Support for Dupont

Titanium Technologies

Key user of SAP

Ensure the effective handling of customer orders from order receipt to product

delivery. Enter orders accurately and on-time into transactional systems and

subsequently monitor product and documentation to ensure customer needs are met.

Routinely inform customers of order status.

Provide input to and/or prepare the demand forecast. Manage inventory at optimal

levels for the business.

Execute authorized product returns and process appropriate credits/adjustments

and/or replacement goods.

Handle customer complaints in accordance with company/business procedures. Track

complaints through to resolution. Efficiently handle inquiries from existing and

potential customers.

Prepare and distribute in a timely manner all the assigned reports. Analyse GCAP

results every month end to ensure the accuracy of sales and demand reports.

Ensure all necessary master data, customer accounts, documents etc are established

and maintained for the efficient execution of relevant customer service processes.

Duration: May 29, 2012 –February 6, 2013

Company: Ace Promotions and Marketing Corporation/Nestle Philippines

Job Description: Regional Spaceman Specialist Deployed in Nestle Philippines

Assist the region for the implementation of customer’s insights into a picture of

success through the creation of trade standards.

Provides accurate store customized planograms based from aligned Trade Standard

objectives and directions between Nestle and retailer.

Conducts training with the area supervisors for the implementation of trade standard

and other above and below the line activities.

Drives implementation of Regional customized POS targets based on agreed timelines

between Nestle and retailer.

Serves as the point person to contact and ensure on-time production and quality

installation of POS and other marketing materials with the suppliers.

Visit and check stores to evaluate the implementation of activities if followed and

create report and do actions if necessary based on the results.

Education

TERTIARY

Cavite State University – Cavite City Campus

Bachelor of Science in Business Management

Major in Marketing

S.Y. 2008 – April 2012

SECONDARY

Cavite National High School

Cavite City

S.Y. 2004 – March 2008

PRIMARY

Ladislao Diwa Elementary School

Cavite City

S.Y. 1998 – March 2004

Recognition’s Received

Class 70 Scholar

Cavite City

2008 – 2012

Cong. Abaya Academic Scholar

Binakayan, Kawit Cavite

2008 – 2012

Dean’s Lister

Cavite State University

2008 – 2012

Award’s Received

Cum Laude

Cavite State University Cavite City Campus

April 11, 2012

Academic Excellence Award

Cavite State University Cavite City Campus

February 24, 2011

Volunteer Works (Affiliations)

Dynamic Teen Company

Event Coordinator

J. Miranda, Cavite City

2005 – Present

Dynamic Teen Company

Board of Trustees

Club8586, Cavite City

2013 – Present

Dynamic Teen Company

Officer/Member

Club8586, Cavite City

2004 – Present

Business Management Association of the Philippines

Member/Officer

CvSU, Cavite City

2008 – 2012

VBS Teacher/Outreach Volunteer

Club8586, Cavite City

2004 – Present

Seminars and Trainings

Respect: The Source of Our Stregth

DuPont Far East Inc – Pasig City

May 30, 2013

Breaking New Grounds through Globalization

Cavite State University Cavite City Campus

February 27, 2012

How to Set-up Computer Shop Business

PTTC Bldg. Pasay, City

September 26, 2011

Twelve Rules of Thumb in Business

Cavite State University Cavite City Campus

March 04, 2011

Marketing Strategy Seminar

PTTC Bldg. Pasay City

September 24, 2010

Personality Development 101 Seminar

Ladislao Diwa Elementary School, Cavite City

September 19, 2010

2009 Caviteño Youth Week Celebration

Trece Martires City, Cavite

December 2, 2009

Strengthening Community through the Power of Leadership Seminar

Cavite State University – Cavite City Campus

September 25, 2009

How to Start a Business Seminar

PTTC Bldg. Pasay City

August 29, 2009

Special Skills

Knowledge in SAP System

Computer Literate in any Microsoft Environment and Photo Shop

Program and Events Coordinator

Possess interpersonal skill

Graphics and video editing skills

Character Reference

Frinze Al Bernal

Instructor, Cavite State University

Cavite City

0915 – 389 – 2795

Oliver John Cabasan

POP Development Executive, Nestle

Makati City

0917 – 862 – 3425

Harnin Manalaysay

Founder, Club8586 Inc.

Cavite City

0917 – 860 – 8586



Contact this candidate