Pedro Santiago

Río Grande, PR

ace4qn@r.postjobfree.com - 787-***-****

WORK EXPERIENCE

Help Desk Support

International Support Desk - Level 1 - Spartanburg, SC - January 2010 to April 2014

SFC is the holding company of an international financial institution with various types of branches throughout

the country and Mexico making small loans and car loans.

* Troubleshoot various in-house software package and applications as well as MS Office, PC Anywhere, MS

Active Directory and a variety of web browsers.

* Worked on and assisted branch employees with printer setups and configuration as well as orchestrated

repairs when needed.

* Worked on a Windows 7 platform, Exchange Server with Cisco based hardware & VoIP

* Attended to branch employee's needs and request to optimize their work experience.

Global Service Desk Technician

Cryovac Sealed Air - Duncan, SC - June 2008 to January 2010

Cryovac Sealed Air is a leading global manufacturer of materials and systems for protective, presentation,

fresh food packaging and performance solutions in the industrial food and consumer market.

* Accountable for Help Desk Support worldwide in a call center environment including Asia, Europe and Latin

American countries.

* Managed and supported Citrix, Novell, Active Directory, Sap, Mainframe user accounts.

* Troubleshoot various company software package and applications such as SAP, MS Office, PC Anywhere

and Lotus Notes.

* Configured and resolved remote access issues to the company's Virtual Private Network through the use

of IPASS.

* Configured and resolved wireless access issues.

* Supported Blackberry accounts and synchronization issues.

* Experienced with the use of remedy tracking software in order to properly communicate with different support

groups and resolve different network related issues.

* Remote administration between sites using Netmeeting and PC-anywhere.

Owner

All Jersey Pest Control - Bloomfield, NJ - April 2007 to March 2008

Applied pesticides and removed pests for commercial and residential customers.

* Ensured customer satisfaction by placing follow up calls.

* Made sure all guidelines and laws were followed.

Account Manager

Rent A Center - Jersey City, NJ - July 2005 to April 2007

Prospected new business by telemarketing and offering new merchandise to existing customers.

* Processed rental orders for new and existing customers and also processed orders via phone and web.

* Organized and followed up on all daily activity using a daily activity planner.

* Made sure deliveries were on time and also made sure customers were satisfied with their merchandise.

Information Technology

Help Desk Technician

George Weintraub - Jersey City, NJ - August 2003 to July 2005

Responsible for troubleshooting computers, scanners and printers.

* Prepared all ticket labels for merchandise.

* Entered order data in the AS/400 System.

* Programmed all the company's merchandise scanners.

* Shipped and received merchandise using UPS systems and various trucking company's

EDUCATION

Computer Programming

Eastern University - San Juan, PR

2000 to 2001

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