****Sundance Ave. 702-***-****

Las Vegas, NV 89110 ace4qd@r.postjobfree.com

Regina Evans

Objective Seeking a fulfilling position in the customer service industry that offers growth

opportunities and allows me to utilize my leadership skills and experience.

Experience

Jan ’12 – Jun ‘13 Netflix Las Vegas, NV

Call Center Representative

Answering Inbound Calls

Purchasing online agreement payments, and making sells over the Internet

Providing customers with answers and assistance dealing with appointments and

or any repairs

Tracking Calls Transfers

Jan ’11 - sep ‘13 DZZ Auto Las Vegas, NV

Customer Service Representative

Answering Inbound Calls

Dispatch Techs and Mechanics

Placed phone orders for customers and parts

Tracked orders

Resolve Customer complaints

Oct 13’ – Apr -11- 14’ UPS Las Vegas, NV

UPS, Customer Service Representative

Answering Inbound calls

Tracking Packages

Take Money Orders

Process Refunds

Dispatch UPS trucks for delivery.

May-1-14 –Current DZZ Auto Las Vegas, NV

CSR/ Receptionist

Answer inbound Calls

Dispatch Techs and Mechanics

Placed phone orders for customers and parts

Tracked orders

Resolve Customer complaints

Manage frequent customer accounts

Office Skills:

Telephone & Front Desk Reception, Customer Service, Filing, Database &

Records Management, Executive & Administrative Support, Reports &

Spreadsheets, Complaint Handling, Data Entry (45 WPM)

COMPUTER SKILLS

MS Office (Word, Excel, PowerPoint, Outlook); Windows XP/Vista

Education

Eldorado High School

2009 – 2013 Las Vegas, NV

Graduated, Advanced Diploma

Member of Women’s Volleyball Team, Chess Club, Track Team, Student Council,

Drill Team. (All Varsity)

Argosy University

2013- Present

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