Carolyn McClendon

*** ******** **. #**

Stone Mountain, Ga. 30083

Phone:770-***-****/770-***-****

Email:ace4pk@r.postjobfree.com

Objective:

I’m looking to obtain a position with a company that will allow me to utilize my customer

service experience and advance within the company.

Qualifications:

Experience working with several computer software packing including, Microsoft

Works, Microsoft Word, Windows 98, Encore Front Desk System, Geac Hotel Database

System, AS400, CUBS, STAR, EPIC, ect….

Education:

1978-1982 Southside High School Greenville SC

High School Diploma

Work History: 2010-Present Admission Rep. /PBX Operator Piedmont Hospital

• Assist patients, visitors, and medical staff,

• .Faxing, Coping, Processing Mail,

• Answer 200+ calls daily, Answer busy phone lines,

• Setup and cxl. appointments,

• Assist patients, visitors and medical staff,

• Complete accident documentation and follow upon the incident,

• Respond to STAT/Emergency calls,

• Admit and discharge patients,

• Assist and direct customers calls to requested departments,

• Make judgment calls based on department/hospital policies and guidelines,

• Answers call lights, transfer calls,

• Pre-register patients, check in/out patients,

• Register lab, radiology, and surgery patients,

• Verify insurance claims, greet customers

• Transfer patients to their rooms, update files, ect.

2008-2010 Administrative Assistant Fresh Start “MIRM”Inc.

• Filing, Typing, Data Entry, faxing,

• Input clients information in system

• Process mail, setup events

• Refer clients for outside councilors

• Answer busy phone line, check inventory, ect.

2004-2008 Resolution Specialist Deming Law Firm LLC.

• Handle customers’ complaints and resolve matters,

• Answer busy phone line,

• Answer 125 + calls a day in call center,

• Schedule appointments for attorney’s,

• Preformed within managerial levels when necessary,

• Correct data errors on pre-existing files,

• Correspond with traffic courts for clients,

• Filing, Typing, Data Entry, faxing, process mail,

• Input clients information in system for attorney’s

• Mail in clients fines,

• Refer clients to outside attorney’s, train new employees to work AS400 system,

• Resolve matters between attorneys and clients, ect.

2003-2004 Data Entry GMCF

• Update clients Medicaid and Medicare info, Answer 65-75 calls daily,

• Look up billing codes for dental, medical/Medicaid patients,

• Post payments for Medicare and Medicaid,

• Input CPT and ICD-9 codes,

• Answer busy phone line, input data in system

• Faxing, coping, process mail, update clients Medicaid and Medicare,

• Enter hospital data in system, ect.

1999-2003 Reservation Agent Sheraton Buckhead Hotel

• Entered, confirmed, make changes to and cancelled reservations.

• Correct data entry and error corrections on pre-existing files.

• Preformed within managerial levels when necessary.

• Handle reservations for corporate accounts,

• Faxing, coping, process mail,

• Post payments for reservations,

• Answer busy phone line,

• Update clients info,

• PBX/Call Center Operator,

• Check in/out guest, ect.

1994-1999 Front Desk Manager Super 8 Motels

• Performed various departmental functions when necessary.

• Monitor 90 day annual appraisals.

• Process applications for hiring and firing,

• Answer multiple phone line, call and fax back potential customers

• Filling, typing, correction, deposits,

• Help plan events for employees and customers.

• Scheduling, check in/out guest, process mail,

• Manage housekeeping department, ect.

1988-1992 Administrative Assistant Javam Company

• Data Entry,

• Bookkeeping,

• Scheduling, pay company bills,

• Answer heavy multiple phone line and paperwork,

• Process mail, dispatch calls, setup appointments,

• Make deposits, ect.

1984-1988 Admission Representative St. Francis Women’s Hospital

• Assist patients, visitors, and medical staff,

• Answer multiple phone lines,

• Set up appointments,

• Admit and discharge patients,

• Answers call lights, transfer calls,

• Check Inventory,

• Register lab, radiology, and surgery patients,

• Verify insurance claims, greet customers ect.

Skills: Microsoft Office and Microsoft Outlook, Microsoft Word.

References available upon request:

Contact this candidate