Julie Youn

San Francisco, California, ***** - 415-***-**** – ace4o1@r.postjobfree.com

EDUCATION

University of California, Irvine

Irvine, California

B.A Business Economics, and Minor in Information & Computer Science Graduated 2014

3.6 G.P.A.

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Placed under Dean’s Honor List since Fall quarter of 2011

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WORK EXPERIENCE

Samsung Research America

Irvine, California

Text Annotator January 2014 – June 2014

Read and manually annotate with keywords approximately 20,000 lines of text from online chat sessions between customers and

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customer support agents.

Assess the underlying emotions or mood behind every user-to-agent interaction to produce a better customer and user experience.

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Assigning customer chat session to appropriate solutions from solution guide that may resolve the customer’s problem.

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Read and analyze to make inference from reading and extract succinct summary from the passages read.

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The result of the annotations will be used to train/refine training set for a machine-learning algorithm.

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Biomedical Engineering Business Office Irvine,

California

Administrative Assistant November 2011 - March 2014

Manage daily office activities such as incoming phone calls, greeting and helping customers, organizing files, copy, scanning

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information into the system and maintaining office.

Preparing for faculty meetings, educational seminars and social events.

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Assist faculty and staff members with various projects such as event coordination and shipping.

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Creating flyers for seminars and meetings.

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Data input.

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Security Works Inc.

Fountain Valley, California

Office Manager Internship September 2013 – December 2013

Worked with the CEO on various projects such as creating product flyers for email marketing.

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Updating current and potential client lists.

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Manage current websites.

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Manage daily office activities such as shipping, invoices, inventory and bills using QuickBooks.

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Interact with clients through phone calls and emails to keep them up to date on our products and their purchase orders.

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Onciomed

Irvine, California

Marketing and Event Planning Internship June 2013 – August 2013

Contact potential investors to sponsor a Health Conference.

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Research related events and markets that were of interest to the health sector.

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LEADERSHIP EXPERIENCE

Pi Gamma Mu Honor Society Irvine,

California

Secretary Fall 2013 – Spring 2014

Assist with preparing and coordinating quarterly meetings and events.

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SKILLS, ACTIVITIES & INTERESTS

Technical skills: Python, C++, and Microsoft Office Suite (MS Word, Excel, Power Point, Access)

Language: Fluent in Korean

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