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Customer Service Insurance

Location:
Bellflower, CA
Posted:
July 27, 2014

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Resume:

Denise Andrews

**** ********** ******

Downey, CA 90242

714-***-****

ace4ns@r.postjobfree.com

OBJECTIVE

To seek competitive employment in the Mortgage industry with a reputable company that will utilize my experience,

knowledge, and skills in Residential, Wholesale Finance, and Title experience.

SKILLS

Marketing and sales oriented Knowledge of MS Office

Multi-task oriented Works well under pressure

Good organizational skills Good logic application

Works well independently or as part of a team Follows directions well

Work History

Doc Drawer/Funder- Wescom C/U –Cuso Mortgage Anaheim Hills, CA 01/12-Present

Description:

Audit and preparation of loan docs/information in system for accuracy. Data input; customer service- communication to escrow/settlement

agent/insurance company/Title officer/

internal staff mortgage banker, processing and underwriting. Review of provided documentation for completeness. Organization and upload

documentation for completeness.

Skills & Qualifications:

Extensive knowledge of Agency guidelines of Conventional loans

Knowledge of HUD -1, ability to balance loan for both refinance and purchase transactions.

Ability to understand and correct any issues regarding property address and title issues.

I am able to communicate and correct any discrepancies with Settlement Agents.

Compiles data and performs routine tasks to set up and prepare loan documents for signing.

Knowledge of funding procedures; Wet funding policy per state; Trust documentation; state specific closing practices

Understanding of all RESPA rules and regulations; how to read Title Commitment/Tax Certification for calculating impounds/escrow account

Knowledge of FHA/VA and conventional financing- Worked with Prime Alliance, Doc Magic Data Track WIN-7 Fannie Mae

Quality Control- BNY Mellon; Helpmate Agency Cypress, CA 4/2011-6/2011

Was responsible for processing all assigned Initial and Final Collateral reviews in a timely and accurate manner of each

Servicing Level Agreement

Verified Mortgage Loan Documents (FNMA) Identify the category of each collateral file

Performed review of collateral and document to ensure document meets agency guidelines or clients agreements in a timely

manner

Audited and clear all exceptions as well as filed collateral and update WINS7 system of records accordingly

Admin Assistant /Insurance - House Of Insurance Cerritos, CA 03/2011-06/2011

Provided general customer service and pulled insurance clients files on any issues or complaints

Worked with different Insurance agencies on the WEB

Filed, answered all phone calls, faxed insurance quotes

I worked on Hawk-soft Insurance Soft Ware- with Insurance Clients

Loan Doc Drawer- Wells Fargo; Spherion Agency Costa Mesa, CA 09/2010-04/2011

Utilized excellent multi-tasking abilities to ensure that all loan documents are completely accurately and in a timely manner

Consistently conducted follow-ups to maintain strong open communication with clients as well as lenders

Met deadlines and expectations by effectively prioritizing large pipeline of loans

Operated with full compliance to the company’s RESPA and HMDA laws

Utilized two monitors to efficiently review documentation and conduct work in a paperless office environment

Loan Closer/Funder- West Beach Mortgage Long Beach, CA 05/2007-08/2010

Audited loan file and lock confirmation to prepare final loan documents actively contacted the escrow company to

coordinate delivery methods for documents

Carefully reviewed loan documents for funding and regulatory compliance issues

Outreached to Settlement Agents while also preparing and initiating wire requests with warehouse banks for loan proceeds

reviewed HUD1 for compliance and acceptance, and executed loan document packages and closing conditions for

completion and acceptance

Generated documents and immediately notified Settlement Agents of deficiencies

Funding Manager- New Century Mortgage; Home 123 Irvine, CA 01/2003-04/2007

Reviewed loan information with attention to detail to ensure accuracy and decided course of action to correct errors

Accurately and completely compiled servicing and collateral packages for delivery to Post Closing department for release

of wire and ensured that the collateral packages were free of deficiencies by carefully reviewing each package and

documents for errors

Verified accuracy and consistency of specifications on documents such as Deed of Trust/Mortgage, Note, Assignment, and

Intervening Assignment

Called Settlement Agents, Title companies, and other specified individuals to reaffirm funding dates, provide funding

figures, and confirm closing.

Education

Cypress College; Cypress, CA

Business Admin-Accounting

American School of Mortgage Banking



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