Curriculum Vitae

Name :: Botham Rodrigues

Address :: 79 K.D.Mukherjee Road Flt-3A, Kol-60

Date of Birth :: 6th August,1987

Contact Details :: 727-***-**** ace4lo@r.postjobfree.com

Academic Qualification ::

Metriculation :: ICSE 54% (2004) St. Xaviers School (Kolkata)

Higher Secondary :: ISC 70% (2007) St. Xaviers School (Kolkata)

Professional Qualification ::

SHAANT INFOSYSTEMS PVT LTD –

Worked as Back Office Staff of Gifting Company ShaantInfoSystems Pvt. Ltd. For their International Gifting Website

Portal GiftsToIndiax7.com from May 2010 to January 2011

Job Role

Handling Customer Queries about Global Delivery, product availability, helping customers choose combination of

products according to budget, handling simultaneous online chat sessions, Escalation Management and Delivery

Management.

Helping Customers make online payments by generating appropriate payment gateway invoices. Appropriation of

Monthly Online accounts and Profit Feeding.

o x o

XPLORETECH SERVICES PVT LTD –

Worked as Customer Service Executive and Technical Support Staff both on varying processes ranging from semi-

technical to PCI-DISS compliant ones from March 2011 to May 2013.

Job Role

Inbound Processes ::

Handling new customer and clarifying their queries, raising tickets for customers and assigning callbacks, providing

product and services information, handling customer escalation, real-time data case creation via Online CRM(Sales

Force), providing direct refunds and cancellation, device activation, resetting and configuring VOIP devices(AVAYA Hard

Phones).

Data Processing ::

Handling of Real-Time Data for ASPECT softphones and APR and other report generation through ASPECT Admin

Console. Assigning Individual Aspect ID’s to listed services for Incoming Calls.

Semi Tech Processes ::

Website Hosting Process, Creation of Website for customer through point and click GUI, Upgrading customer packages

by increasing bandwidth, web storage and processes, helping customer access CPANEL and administrative login pages,

online payment assistance, products and services clarification, sub-domain creation, email-id creation and CRM

management.

Tech Processes ::

Complete Desktop and Laptop Maintenance. Software Installation, Upgradation, Patching and Uninstallation. OS

Installation (Windows,Linux,MAC). Driver Installation, Rollbacking and Updation. Hardware Installation and Driver

Syncing.

PC Maintenance and Tune-Up, Increasing Usage efficiency and Optimizing OS Defaults.

Complete Virus & Spyware Eradication. OS Securing and Firewall(External & Internal) configuring.

Small Network Setup. Printer and Router Installation and Troubleshooting. Tablet and SmartPhone Synching with PC.

Wireless Network Setup.

Troubleshooting Various Software Issues, maintaining backup and updation servers with specialized command line based

softwares.

o x o

A Little on ME ::

I am a curious person ever eager to learn more of what interests me. Am interested in programming and web development.

Currently studying to pursue a career in the fields of Technical Writing, SEO and Web Development. I love reading

articles related to programming; generally online and researching about the same, playing football and have a recently

developed an inclination towards electro-mechanics.

Looking Forward To ::

1. A Healthy Work Environment.

2. Proper Pay.

3. An opportunity for personal growth.

Contact this candidate