Teanna Thompson

*** ***** *****

Benton, AR *****

817-***-****

ace4lg@r.postjobfree.com

Driven leader with exceptional leadership and project management skills. Proven ability to effectively plan,

coordinate, and meet deadlines of multiple projects. Skilled at using data management tools to optimize sales

and customer loyalty. Outstanding interpersonal, motivational, and presentation skills.

CORE COMPETENCIES

Project Management Risk Management Strategic Planning

Business Case Development Change Management Client Relations

Process Improvement Effective Communication Proposal Development

CERTIFICATION

PMP (Project Management Professional) Obtained July 2014

PMI

AEPM Certified (Certification of Project Management Achievement) Obtained July

2013

AT&T

Six Sigma Green Belt Obtained

October 2012

AT&T

• Leader of a Six Sigma Process Improvement Team

EDUCATION

Master of Science in Information Technology

January 2012

Specialization in Project Management

Kaplan University

Bachelor of Science in Criminal Justice

May 2009

Kaplan University

TECHNICAL SKILLS

MS Project 2010, MS Visio, MS Office 2010 (Word, Excel, PowerPoint, Outlook), Windows O/S 2000-

Vista, USD, In-house ticketing software, Active Directory, VMware, Blackberry Support, Blackberry

Enterprise Software, Remote Desktop Support, TeamSupport.com ticketing system, Go2Assist Remote

Desktop, DMG, CCU.

EXPERIENCE

AT&T March 2012 – Current

Senior Project Manager

• Manages 18+ projects US and International concurrently.

• Manages multi-million dollar projects (including migrations, within Data Centers, and within Co-Lo)

• CSS (Customer Satisfaction Survey) is currently at a 9 out of 10 with multiple projects completed.

• Oversees the tasks associated with the project, managing deadlines, scheduling resources and managing the financials, and

closing within schedule.

• Assist Sales in completing RFP Proposals.

• On Six Sigma Process Improvement Team

• Assist in Hiring process of Associate Project Managers.

• Creator of training material for new hires using MS Power Point and more.

• SME (Subject Matter Expert) for Multiple Products within six months.

• Analyze, communicate and resolve issues identified during the implementation project process.

• Prepare weekly reports regarding status of projects within MS Excel and MS Project.

MEB Construction May 2009 – February 2012

Construction Project Manager

• Responsible for overall project planning and scheduling, resource allocation, project accounting, and control, while

providing technical direction and ensuring compliance with quality standards.

• Created and managed teams, developed the objectives/goals of each and assigned individual responsibilities.

• Co-ordinated the efforts of all parties involved in the project, which included the architects, consultants, contractors, sub-

contractors and laborers.

• Managed the budget, tracked team expenses and minimized the exposure and risk in the project.

• Responsible for development and execution of construction and engineering projects with emphasis on integrated design

and construction of building system and facilities.

• Responsible for monthly project status reports and change orders.

• Day-to-day interaction with the Client’s designated representative.

• Managed team of 10 including hiring consultants, contractors, and laborers.

• Responsible for creation of RFP, RFI, and RFQ.

• Accountable for the successful completion of the project.

DG FastChannel May 2010 – July 2011

Technical Support Rep II (Temp)

• Provided client support and technical issue resolution via E-Mail, phone and other electronic medium.

• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).

• Configured software to connect to Internet application servers.

• Remotely log into servers to help with technical issues.

• View Log files to find information

• Provide training to clients in the use of system and applications as related to Internet.

• Obtained general understanding of OS and application operations related to company offered services.

• Identified and corrected or advised, on operational issues in client computer systems.

• Perform creation of new accounts using company provide software tools.

TCML (CSC, Raytheon) June 2008 – March 2010

Technical Support Rep (Temp)

• Utilized USD ticketing system for recording and keeping track of 100+calls daily, and then assigning the calls to local

technicians

• Trouble shoot basic Lotus Notes issues and noted in USD tracking software

• Provided technical support to users for computer-related technical problems on assigned account(s)

• Provided back-up assistance on other accounts as needed

• Assisted customers in resolving desktop and laptop technical problems by providing guidance regarding software and

hardware problems

• Resolved and/or referred more complex technical problems through a defined escalation process

• Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries are resolved appropriately

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