Darrin Michael

Regional Director

Chalfont, PA

ace4l2@r.postjobfree.com - 973-***-****

Operations/Sales Management with over 17 years of success in helping lead organizations to higher

profitability. Ten years of upwardly multi-unit managerial progression with increased responsibilities. A skilled

manager with proven abilities in sales, operations, human resources, and management accustomed to

consistently increasing production by implementing aggressive sales strategies and operational efficiencies to

increase company market share and profitability.

Process Improvement

- Achieved revenue objective by implementing cost-cutting measures which reduced expenses by 20%.

- Created sales and operations SOP's.

Sales and Marketing

- Achieved status as one of the top 5 regional sales performers in the nation exceeding $250 million in sales.

- Contrived business plan which improved referral business by 60% and annual sales revenue by 35%.

- 2014 results: 103% to revenue goal, #3 ranking in % to goal, #4 ranking in average revenue/center, 58%

face-to-face

conversion – 65% overall.

Management

- Directed regional team of over 40, including sales and operations, while supporting over 150 business

relationships in

multiple retail stores in NJ, PA, and DE.

- Supervised marketing strategies/plans and ensured operations were within budget constraints.

Customer Service

- Established follow-up protocol to ensure that customer service principles were practiced and delivered

resulting in a 97%

customer approval rating.

- Implemented “Exemplary Service” game plan which resulted in MD centers year-to-date ranking of 1-2 out

of 128 centers.

Training

- Initiated cross-training program establishing a cohesive environment which resulted in a 40% gain in sales

units.

WORK EXPERIENCE

Regional Director

Ideal Image - Maryland, Eastern Pennsylvania - August 2013 to Present

Responsibilities

Responsible for overseeing all sales, operations, and medical activities for over 50 employees in 6 centers

in Eastern PA and MD including Sales Consultants, Guest Services Coordinators, Registered Nurses, and

Nurse Practitioners.

Accomplishments

2014 results: 102% to revenue goal, #3 ranking in % to goal, #4 ranking in average revenue/center, 58% face-

to-face conversion – 65% overall. Implemented “Exemplary Service” game plan which resulted in MD centers

year-to-date ranking of 1-2 out of 128 centers.

District Manager

Medifast Weight Control Centers - February 2012 to March 2013

District leader of all sales in PA, NJ, and DE. Immediately increased production through the development of a

center delegation system utilized to improve sales manager's core competencies.

Sales/Operations Manager

Perennial Funding - Conshohocken, PA - July 2010 to December 2011

Conshohocken, PA

Sales/Operations Manager

Manage all aspects of sales and operations for a start-up company and work closely with owner to develop

and execute strategic and tactical plans to achieve short-term and long-term goals.

Sales Manager

New Penn Financial - Plymouth Meeting, PA - November 2009 to June 2010

Supervised all daily activities of sales force in a call center environment, increasing production by 60% by

focusing on pre-calling preparation and group training to improve phone sales techniques.

Branch Manager

JP Morgan Chase - Manasquan, NJ - March 2008 to November 2009

Increased deposits by 50% from $50 million to $75 million by altering focus to concentrate on customer

retention by improving relationships and customer service. Assisted in community outreach to bring in new

business accounts.

Regional Branch Manager

Chase - July 2006 to January 2008

Responsible for all sales and operations activities for external sales force in multiple states. Consistently

recognized for performance in the Northeast Division for sales and revenue.

Regional Branch Manager

Countrywide - February 2003 to July 2006

Oversaw multiple offices in 3 states: recruited, hired and trained all sales and operations staff managing all

aspects of process. Profit increased from $1.5 million in year 1 to $4 million in year 2 with production in excess

of $200 million due to development of external referral sources.

Branch Sales Manager

Beneficial - Nanuet, NY - December 2001 to January 2003

Improved productivity 125% in previously struggling office: Reversed a monthly loss of $500,000 to a $450,000

gain within 6 months by creating a training presentation "Sales 101" and by conducting joint meetings with

salespeople and clients.

Inside Sales Rep/Mentor

Champion - Parsippany, NJ - June 1998 to November 2001

Assisted in the training of new employees and served as a mentor to 8 sales representatives monitoring their

progress and providing positive reinforcement and motivation while maintaining status as a top producer.

EDUCATION

Bachelor of Science in Business Administration

UNIVERSITY OF DELAWARE - Newark, DE

1997

LINKS

http://www.linkedin.com/pub/darrin-michael/5/a5b/109

ADDITIONAL INFORMATION

Specialties

- Territory Expansion - Multi-Unit Management - Employee Development - Training - Expense Reduction -

Forecasting and Strategic Planning - Process Improvement - Customer Service

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