J eanean Newborn

**** ******* ******, ********* **, 890**-***-***-

**** ace4gt@r.postjobfree.com

Objective

To obtain a position that wil l allow me to gain more experience to further advance

using existing skil ls. A highly motivated customer service professional with over ten

years of experience, and dedicated to maintaining customer satisfaction while

contributing to company success.

Education

Albuquerque H igh school -Diploma

• May 1994

C NM/central new mexico community college- associates of science

Nursing-not completed

University of Phoenix- Bachelors of Science/Concentration in H uman

R esource Management

Currently attending completion date July 2015

Skills & Abilities

Sales

Top sales performer (consecutive 8 months)

Customer service expert

Communication

Telecommunication skil ls

Energetic work attitude

Side by side coaching

Calibrations

Leadership

Strong leadership skills

Strong organizational skil ls

Coaching / Mentoring

Escalations Lead

Experience

customer care representative - telus - j uly 2012 to present

Providing customers the best customer experience by assisting with bill ing concerns, up-selling

customer’s existing products, and placing order for new services and equipment upgrades.

Completed and internship with the quality assurance team; monitored calls, documented the call

f low, assure the procedure for calls are being followed accurately. Presenting using PowerPoint;

covering sales strategies, new selling point for new offers, and going over products and offers that are

available to the clients.

customer care representative – s itel- j anuary 2004 to july 2012

Providing exceptional customer service for customers covering areas such as bill ing, sales, technical support,

a nd equipment upgrades as well as new service orders. Coaching, mentoring, and tracking agent’s quality

assurance and performance. Calibrations and side by side coaching giving agent’s feedback on what they are

doing well as well as what improvements can be made for them to be even more successful customer service

agents.

RES IE N T IAL CARE PROV I DER – OPT I H EALT H- J U NE 2005 TO

J ANUARY 2008

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Provided one on one care with clients with special needs and some mentally challenged. As well as

a dministering their meds, some l ike l ite housekeeping / cooking, and transporting clients to location

required. There were daily / weekly schedules that were created for individual clients based on theirs

needs. Providing a structured atmosphere for clients to provide a safe environment whi le

i mplementing appropriate communication and behavioral models to allow the clients to develop

g reat communication skills.

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