Information Technology

Desktop Support Technician Troubleshooting and Diagnostics

V Motivated technology specialist with 5+ years of training and experience

with configuration, diagnostics, installation, and troubleshooting

advanced networking hardware, protocols, and services.

V Articulate communicator skilled in delivering insightful and effective

technical support, clearly explaining features and functions of advanced

networking components, and facilitating positive interactions with

clients, peers, and management.

Information Technology Diagnostics/Troublesho Remote Phone Support

oting

Computer Technician Work-Station A+, N+ Certification

Re-Imaging

Migration Consultant Hardware/Software Active Directory, DNS

Support

SCCM 2007 Tivoli Endpoint

Manager

Diagnosed and corrected advanced internet connectivity issues with 95%

success rate

Initiated workstation roll outs for various corporations including Chase

Bank and JP Morgan

EDUCATION

AAS INFORMATION TECHNOLOGY, 2015

SOUTHERN NEW HAMPSHIRE UNIVERSITY

QUALIFICATIONS

IT Series, Continuing Education Program

A+ Certification, "Mastery Level", 100% on the exam.

N+ Certifications, "Mastery Level"

MCP, "Mastery Level"

MCSA, "Mastery Level"

Microsoft certification primarily focusing on Active Directory and DNS

Proficient in Windows 9x, NT, 2000, XP, Vista and Windows 7; printers and

fax machines.

PROFESSIONAL EXPERIENCE

WPS INSURANCE ( Nov 2013-April 2014 (contract)

Windows Upgrade Technician

. Prepare PC for Windows 7 Image, and Image PC using Tivoli End Point

Manager

. Run baseline scan for core program installation

. Perform complete wipe out of lease PC's

ADVANTAGE TECHNICAL RESOURCES ( Feb 2013-June 2013 (contract)

Desktop Support Technician

. Setup personal printers and scanners

. Worked for State senator Tammy Baldwin

. Installed personal software for users

BMO-HARRIS BANK ( October 2012- December 2012 (contract)

Technical Support, Business Customers

. Assisted business customers with account access

. Assisted users with password issues.

.

.

. Escalated advanced issues to tier 2 helpdesk

ACCURAY ( March 2012- June 2012 (contract)

Windows 7 Migration Consultant

. Built end user systems

. Provided support in the Windows 7 and Office 2007

. Installed custom software for users.

STATE OF WISCONSIN-DEPT. OF ADMINISTRATION ( December 2011- February 2012)

Windows 7 Upgrade Technician

. Provided user support in the Windows 7 and Office 2010 support line

. Helped with file recovery due to migration issues, and repair network

drive issues

. Imaged computers using SCCM 2007

STATE OF WISCONSIN-DEPT. OF JUSTICE ( September 2011- November 2011

IS Technical Services Senior

. Built new employee workstations for Windows 7 roll out with

LANdesk2007.

. Transferred existing user profile to new machines

. Provided technical support for Windows 7 to New users

. Updated user and computer info in Active Directory

COVANCE ( August 2011 (contract)

Desktop Support Technician

. Created new system images for corporate refresh project with Symantec

Ghost 11.5

. Managed software installation and approved update installs according

to company policy

. Transferred data and settings for each individual involved in refresh

project

MATTEL ( May 2011-July 2011 (contract)

Client Services Desktop Support Technician

. Performed new system imaging and reimages for older machines using

Symantec Ghost 11.5.

. Designed software push installation packages for corporate wide

installs using win zip

. Unlocked user accounts in Active Directory, and forced user password

changes in Active Directory

PEAK SYSTEMS ( 2010-2011 (contract)

Desktop and Printer Technician

. Initiated workstation roll outs of new desktops for various

corporations including Chase Bank and JP Morgan

. Performed individual workstation re-images, office copier support and

solved connection issues using SCCM 2007

UW-DEPARTMENT OF INFORMATION TECHNOLOGY ( 2010 (contract)

Help Desk Analyst

. Solved connection issues for campus-wide wireless network

. Diagnosed and corrected of UW proprietary applications such as

Wiscmail

. Connected smart phones to campus email system

. Helped setup individual peripherals including personal printers and

routers

AMERICAN FAMILY INSURANCE ( 2010 (contract)

Information Security Administrator

. Joined existing employees to regional domains

. Provided phone support to employees for remote desktop issues.

. Resolves user VPN issues.

TDS ( 2009 (contract)

Internet and Voice Support Technician

. Received and routed calls in high volume national call center

. Diagnosed and corrected advanced internet connectivity issues with 95%

success rate

. Routed tickets to level 2 help desk for advanced internet connectivity

issues

. Troubleshot and corrected voice connection and feature malfunctions

MAD CITY TECHS ( 2008-2009 (intern)

Computer Technician

. Implemented small networks for various clients using Small Business

Server 2008

. Performed general PC troubleshooting and repair including virus

removal and hardware upgrades

[pic]

Bradley Techmeier 608-***-****

brtech2001@yahoo.c

om

Bradley Techmeier 608-***-****

brtech2001@yahoo.c

om

Contact this candidate