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Manager Customer Service

Location:
Fort Lauderdale, FL
Salary:
$47,500
Posted:
July 26, 2014

Contact this candidate

Resume:

Lisa St. George

**** **** *******, ***********, ** 55416

ace4cb@r.postjobfree.com

612-***-****

Work History

Commercial Property Manager Suntide Commercial Realty January 2013-

Present

Currently, I manage ten commercial properties located throughout the

Twin Cities area.

Property Manager Paradise & Associates 2006 - 2012

I managed a 157-unit senior condominium association along with a 60-

unit townhome association. During the six years I worked with Paradise

& Associates, I managed two additional condominium associations.

Community Manager Bigos Management 2005-

2006

I managed a 230 unit apartment community in Bloomington, MN.

Site Manager KMS Management

Property Manager KMS Management 2003-

2005

I managed a 198 unit apartment community in St. Paul, MN.

. Manage vendor/contractor service agreements.

. Prepare and manage property budgets.

. Oversee new construction and property rehabilitation.

. Manage insurance claims and lender inspections.

. Direct asset management, including: property inspections, bank

reconciliations, financial reports, approve invoices/outgoing checks,

rent and CAM abatements, check requests, property mortgages, bank wires.

. Facilitate tenant relations/customer service.

. Maintain landlord/lender/tenant/vendor contacts,

estimates for all projects (i.e., landscaping, parking lot maintenance,

construction projects, etc.)

. Construction Project Manager for all build outs or construction related

jobs for Suntide's 3rd party properties.

. Provide excellent tenant service. Respond to tenant requests/problems in

a timely and courteous manner,

and generate work orders directed to vendors or maintenance staff. Follow-

up with the tenant to ensure

satisfactory resolution of the issue.

. Ensure that there is 24-hour emergency coverage for each property.

. Conduct weekly inspections of the property and tenant spaces to ensure

compliance with leases and the proper upkeep of the property.

. Ensure property and lease files are properly maintained and up to date in

accordance with company standards.

. Assume on-site accountability for the engagement of third-party suppliers

and contractors.

. Managed multiple remodeling and repair projects including a $300k

common space remodeling project, a $500k balcony repair project,

driveway replacement,

deck replacement for 60 townhomes, 3 roof replacement projects,

multiple large landscaping projects, and fitness room, guestroom

and salon renovations.

. Bid and coordinated all seasonal projects.

. Managed multiple insurance claims.

. Responsible for enforcing association rules and regulations.

. Coordinated and scheduled the move in and move out process of

residents.

. Composed management reports, assembled and mailed packets, arranged

facility for meetings, and prepared notice packets.

. Scheduled and monitored daily staff performances.

. Work with the Board of Directors to achieve their goals.

. Coordinated vendor contracts for property-level services in accordance

with the parameters of the management agreements, including negotiating,

executing, and issuing contracts.

. Conducted building safety inspections; such as annual sprinkler, alarm,

extinguisher.

. Coordinated with vendors to meet property and developer, and management

needs.

. Processed accounts payable.

. Developed the property budget.

. Strong business letter writing experience.

. General office administration such as, formal communications, operations

of all types of office related equipment, and systems.

. Microsoft Office specializing in Word, Excel, Outlook, & Publisher

. Responsible for payroll preparation.

. Conducted building safety inspections such as annual sprinkler, alarm,

and fire extinguishers.

. Bid and coordinated all seasonal projects.

. General office administration such as, formal communications, operations

of all types of office related equipment, and systems.

. Microsoft Office specializing in Word, Excel, Outlook, & Publisher

. Conducted resident screening and approval process for all

potential residents, including lease applications and

qualifications.

. Responsible for leasing of the units, and maintained resident

records and files including: coordination of tenant move-ins and

move-outs, deposits, leases, rent increases, late payments,

collections, evictions, and communicated information to accounting

on a timely basis.

. Collected and processed rent and other fees.

. Enforced the community rules and regulations.

. Managed physical operation of property.

. Interviewed, selected, and trained new employees.

. Managed building staff of approximately ten employees including

office, maintenance, cleaners, and vendors, including scheduling

and monitoring daily staff performance.

.

. Conducted resident screening and approved all potential resident

applications and reviewed qualifications.

. Responsible for leasing the units

. Ensured that lease files were complete and the correct entries

were posted in the accounting system.

. Coordinated and scheduled the move-in and move-out process of

residents.

. Collected & processed rent and other fees.

. Managed physical operation of property.

. Enforced the community rules and regulations.

. Interviewed, selected, and trained new employees.

. Scheduled and monitored daily staff performance.

. Managed building staff of 10 employees including office staff,

maintenance, cleaners.

.

. Payroll preparation.

. Conducted building safety inspections such as annual sprinkler, alarm,

and fire extinguishers.

. Bid and coordinated all seasonal projects.

. General office administration such as, formal communications, operations

of all types of office related equipment, and systems.

. Microsoft Office specializing in Word, Excel, Outlook, & Publisher

Licensures

Licensed Minnesota Real Estate Agent



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