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Customer Service Representative

Location:
Norwood, OH
Posted:
July 28, 2014

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Resume:

Keyona McDaniel

**** ******* ** #*** **********, Oho 45229

513-***-****-C ace49d@r.postjobfree.com

Objective

To contribute to your company utilizing my experience and education in the Medical Field

Skills

• Coursework in: Medical Administrative Duties, Clinical Procedures, Medical Terminology,

Anatomy and Physiology

• Proficient in Microsoft Office, Word, Excel and Power Point

• Ability to type 90+ words per minute

• Strong customer service experience

Education

Southwestern College

Cincinnati, Ohio

Medical Assistant Diploma

Graduation: December, 2010

University Of Cincinnati

Blue Ash, Ohio

Bachelor’s Degree

April 2012 - Present

Health Education

Work Experience

River’s Bend Urgent Care Cincinnati, Ohio

Medical Assistant Extern October, 2010 – December, 2010

• Record vital signs from patients in order for doctor’s to meet their needs.

• Perform various administrative job duties; answering phone, filing confidential medical

records and other various front desk clerical responsibilities

• Assisted in medical procedures such as injections, blood draws, wound dressing changes,

and updating patient information.

• Deliver outstanding customer service and dedication to the medical facility through

appropriate dress, prompt attendance and professionalism

Support care

Cincinnati, Ohio

Home Health Aide

January 2011-Present

• Assisting with health needs, hair care and other needs

• Keeping up with in home expenses

• Providing transportation when needed

• Helping with making daily meals

Target

Cincinnati, Ohio

Security/Assets Protection

November 2009-May 2011

• Securing the parking lot of soliciting

• Daily inventory counts of store high priced merchandise

• Stopping shoplifters

• Making sure the store is a safe place for the guests as well as team members

Picture Me Portrait Studio (CPI)

Cincinnati, Ohio

Photographer

November, 2008 – October 2009

• Assist customers with complaints and inquiries

• Maintain the cash register to ensure amount at end of shift matches receipt total

• Take photographs to meet customers needs

• Keep a clean working environment

Self Employed

Cincinnati, Ohio

Direct Care

August, 2006 - Present

• Handled every day care of daughter with tracheotomy

• Assist with daily hygiene activities such as changing, cleaning, washing, and prepping for

meals

• Work on motor skills and speech

Subway

Cincinnati, Ohio

Customer Service Representative

August, 2007 – September, 2008

• Suggestive selling to each customer before taking order while continuously replenishing

food items

• Maintained a clean and sanitary work environment for co-workers and customers

• Assisted with opening and closing down of store, operating register/safe and preparation

of all items to be sold

• Responsible for preparing meats for a variety of specialty sandwiches

• Trained and coached new employees on proper work procedures

Rally’s

Cincinnati, Ohio

Customer Service Representative

March, 2005 – July, 2007

• Assisted all customers with product purchasing and met their needs as thoroughly as

possible on an as need basis

• Held accountable for drawer money and monitored the amount throughout the work shift

to ensure that sales amount matched the drawer amount

• Trained and coached new employees on proper work techniques and procedures

• Handled opening and closing of the store

• Prepared food according to Food Safety Guideline requirements

• Sterilized and cleaned all equipment and machinery after shift



Contact this candidate