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Customer Service Manager

Location:
Canada
Posted:
July 28, 2014

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Resume:

Yadessa Ulfata

Telephone number: 647-***-**** (Cell Phone)

416-***-****

Email: ace498@r.postjobfree.com

*** **** ***, ***********, **, Canada

SUMMARY OF QUALIFICATIONS

• International MBA in Retail Banking & Financial Industry, BA in Accounting and Business

Administration Diploma in Accounting, partially completed ACCA and enrolled CPA

• More than eight years of work experience in international NGO environment and about two years

in Private business firm with excellent knowledge of GAAP

• Ability to integrate a mix of managerial skills with applied knowledge and experience in new and

creative ways and ability of learning how to benefit from an expanding network of like-minded

professionals. Experience with coordinating all aspects of year-end audit processes

• Excellent customer service skills, well developed attention to detail and organizational skills as

well as time management with inclusive of advanced communication and negotiation skills

• Experienced in insuring the policies, procedures, and guidelines in relation to the personnel,

finance, and logistics. Excellent experience in guiding and coaching human resources

• Excellent Financial Planning (Budget development), Management, Analysis, Reporting and Grant

management with inclusive of sub-grantees monitoring and capacity building skill

• Established capacity for teamwork, interpersonal skills, working under pressure and meeting tight

deadlines and advanced knowledge of MS offices and different accounting application software

EDUCATIONAL HISTORY

International MBA in Retail Banking & Financial Industry 2012

UNIVERSITY OF BOLOGNA (BOLOGNA), ITALY

Bachelor of Arts in Business Administration 2010

ADAMA UNIVERSITY, EAST SHEA (ADAMA), ETHIOPIA

Bachelor of Arts in Accounting 2008

ADAMA UNIVERSITY, EAST SHEA (ADAMA), ETHIOPIA

Diploma in Accounting 2002

ADDIS ABABA COMMERCIAL COLLEGE, ADDIS ABABA, ETHIOPIA

EMPLOYMENT HISTORIES

Finance & Administration Manager October 2012 – December 2013

ActionAid International (NGO)

Summary of Duties

Coordinating and managing the planning, budgeting, forecasting and performance monitoring processes

Provide guidance for finance staff motivation, training, recruitment and selection

Evaluate sub-granting opportunities and perform all activities of after sub-grants for donor

compliances including provision of capacity building for sub-grantees and other partners

Contribute to strategic planning activities and organizational development planning, especially

as it pertains to financial review and forecasting

Plan, develop and implement strategy for HR management and development which shall include

but is not limited to: recruitment strategy, selection policy/practices, employee handbook,

payment, contract execution, training and development, succession planning, corporate culture,

and performance appraisals

Liaise with other functional/departmental managers to ensure they are fully informed of Finance

and HR objectives, purposes and achievements

• Maintain awareness and knowledge of contemporary Finance/HR development theory and

methods and provide suitable interpretation to managers and staff within the organization

Financial Analyst May 2009 to September 2011

Abt Associates Inc. (USAID) HSFR Project

Summary of Duties

• Verifies and ensures receipts, payments and journal entries are properly coded as per the chart of

accounts & prepares journal entries & maintains & controls the general ledger

• Produces financial, management and donor specific reports with accompanying schedules on

regular basis and prepares monthly payroll and other regular payments with due consideration

• Manage the process of identifying the external auditors and liaise with the selected auditors with

respect to the annual audit, ensuring they receive all of the information and documentation

required; preparation of the Organization’s annual financial statements.

• Compares budgets with actual costs, revenues, administrative commitment and other obligations

to determine the accuracy of current estimates by analyzing records of current and future

predefined standards/plans

• Analyze trends with respect to the Organization’s finances, identify areas of concern and make

recommendations regarding the financial health of the Organization.

• Conducts pre-award surveys and financial reviews of grantees and contractors

• Planning and monitoring of project expenditures, bookkeeping, project payments, expenses and

reimbursements and prepare annual and multi-year budgets of the Organization.

• Manage all treasury functions including receivables, payables, bank deposits and cash flows

• Estimate monthly cash requirements, and promptly advise/inform the Director so the appropriate

plans and actions can be taken.

• Ensure the books of accounts are up to date at all times, orderly, well kept, and readily available

for reference and audit, when required by external users

Accounts Analyst and then Admin/Finance Officer October 2004 – May 2009

CARE International (NGO)

Summary of Duties

• Review the financial reports from partners for correctness and compliance with the relevant sub-

grant agreement, and the donor policies, procedures and guidelines;

• Reviews requests from partners for payment, ensures that appropriate supporting documentation is

present and forwards the request to Grants Manager

• Analyzes financial statements and related reports to identify problem areas, takes remedial action

where necessary and makes appropriate recommendations to management

• Ensures that required financial information is made available to internal and external auditors

• Prepares and submits quarterly budget Vs. expenditure report to Area Coordinator, Project

Managers, Donors and Government Offices for monitoring and follow up

• Develops mechanisms to ensure that operations are implemented in cost- effective manner

• Monitors partner’s ability to properly account for the use of CARE funds and where necessary

provides support to partners to institute/develop accounting and financial control systems

• Ensures that Field Office (FO) recruitment, promotion, transfer, staff benefits and other personnel

issues are effected according to set out policies and procedures

Ensures proper utilization of fuel, spare parts and monthly vehicle expenditure reports

Ensures that all items in the store are properly registered and kept for proper inventory control and

ensures that all necessary formalities of goods received and dispatched are adhered to at all times

• Ensures that all procurement documents filed in a good manner and present to Internal Auditors

• Verifies and ensures that required documentation and authorization is presented before effecting

payments and encoding data into the system;

• Prepares entries for intra-company and other cross charging

Internal Auditor August 2002 – October 2004

Dar Eske Dar Freight Transport

Summary of Duties

• Assists in performing audit in a professional manner and in accordance with Generally Accepted

Auditing Standards; and Assists in carrying out the internal controls evaluation of the activities

under review

Special Trainings & Skills

§ Trainings on different Accounting Software (i.e. Scala, Serenic Navigator, Accpac, Sunsystem,

Peachtree, QuickBooks and Impact Encore) and financial management in compliance donors

LANGUAGE PROFICIENCY

English: working language, high level speaking, reading and writing

Italian: Speak, Read and Write (basic skill)

Afaan Oromoo: mother tongue high level speaking, reading and writing

Amharic: National Language, high level speaking, reading and writing



Contact this candidate