**** ****** ***** *******, ** ***** ace496@r.postjobfree.com 404-***-****

EMMIOUS MARSHALL

Profile

Self-reliant and enthusiastic professional with 10 years of experience in the field of customer

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service.

Accomplishments

Relentlessly focused on OWP enrollment and retention through coaching, training, client

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education and ongoing program training enhancements.

Increased weekend surgeries over prior year results by 5%.

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Met regional metrics of 3.0% active OWP growth and 78.0% OWP renewal; 43.1% HW

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Penetration; 18.2% Dental Penetration; 36% Total OWP capture rate.

Achieved OWP AND OSAT TARGET OF 72.1%.

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For more than five years have inspired team members and turned anything negative into a

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motivator.

Professional Experience

Veterinary Technician–Banfield The Pet Hospital, Atlanta, Ga 2008– Present

• Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and

to maximize the veterinarian’s productivity. Lead veterinarians and veterinary medical team

through the Cycle of Service and communicate with the other associates to maintain the flow of

patients.

• Provide professional, efficient and exceptional service at all times. This includes performing

procedures that do not require veterinarian assistance, completing preparatory work for other

procedures, ensuring that clients are comfortable in the hospital and monitoring hospitalized or

surgical pets.

• Provide professional, efficient and exceptional service at all times. This includes performing

procedures that do not require veterinarian assistance, completing preparatory work for other

procedures, ensuring that clients are comfortable in the hospital and monitoring hospitalized or

surgical pets.

• Perform routine laboratory procedures and analyses in hematology, microbiology, urinalysis, and

serology.

• Administer treatments and injections following the instructions of a doctor or a treatment form.

• Maintain pharmacy records, and controlled drug, anesthesia, fecal, and heartworm test logs.

• Maintain and use medical equipment such as IDEXX and autoclave.

Client Service Coordinator–Banfield The Pet Hospital, Atlanta, GA 2008-Present

• Managed the finances by maintaining accurate balances and utilizing proper opening and

closing procedures.

• Educated clients about Optimum Wellness Plans, preventative care, pet health needs and

hospital services

• Maximized the number of pets seen by the hospital team through a productive and efficiently run

hospital to support the needs of our wellness plan clients.

• Assisted outgoing clients by providing all necessary instructions, information and invoices,

dispensing prescription items per the veterinarian's instructions, selling retail products and

scheduling future appointments.

• Actively recruited new clients by promoting hospital services and route the flow of clients and

pets to ensure superior client care and maximum productivity of the veterinary medical team.

Programming and Software Skills

Microsoft Visual Basic, HTML, Microsoft Office, Microsoft Windows, Adobe PhotoShop and Illustrator

3193 Delowe Drive Atlanta, GA 30344 ace496@r.postjobfree.com 404-***-****

Education

B.A Advertising– Art Institute of Atlanta, Atlanta, GA 2007

References Available Upon Request

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