SANDRA CARSON

201-***-****( ***-***-**** ( ace492@r.postjobfree.com

Summary

Professional with high level of work ethics, integrity and confidentiality

in business administration. People oriented with great interpersonal

skills. Strengths in research, problem solving, and negotiating. Proficient

in handling high-pressure situations and meeting deadlines in a

professional and effective manner. Excellent computer competence.

PROFESSIONAL EXPERIENCE

SHELTER OUR SISTERS, Hackensack, New Jersey ( 6/2011-Present

Administrator

. Work closely with the Executive Director to assure that the

organization's needs are met on time and the agency is able to run

with efficiency.

. Direct all daily operations and activities of four professionals

supporting systems.

. Evaluated and improved operating methods and procedures.

. Complied with all company standard operating procedures and policies.

. Played a key role in improving the operational efficiency of the

organization.

. Manage various projects, audits, including grant research matching

agency with grantors mission.

. Provide project management over audits,facilities management and risk

management.

. Excellent communication including oral, written and interpersonal

skills.

. Responsible for human resource proceedings conducting new employee

orientation, procedures,polices and organization's ethics. Supervise

and delegate assignments given to staff and volunteers.

. Took the lead in negotiating, administering and enforcing all

contracts and related compliance requirements.

. Responsible for tracking and negotiating cost saving contracts with

vendors for all equipment and office supplies saving the agency

thousands of dollars through the use of competitive pricing analysis

via competing suppliers. Responsible for account receivable matching

and reconciling bills.

. Responsible for ensuring the highest integrity of inventory accounting

is applied and maintained

. Oversee and manage troubleshooting and "ticket" reports to the

outsource IT computer company.

. Accountable for database management and implementation of monies from

donors, grants, and give/work contribution and recociling financial

reports.

NORTH JERSEY MEDIA GROUP, Hackensack, New Jersey ( 1/2006-1/2009

New Business Development

. Self-starter initiated call strategy in pursuit of prospective lead

generation in order to generate new business for company via outside

sales and telesales.

. Utilized diverse resources: powerpoint presentation to prospect

including cold calling, print/online, social media and direct mail,

marketing campaigns. Act as a liason with advertising agencies to

place ads for customers. Communicated effectively and with clarity on

product to gain customers trust.

. Generated new leads by adding new accounts to database by gathering

information on competitors through effective investigation and sharing

findings to sale or up-sell advertisement.

. Initiated presentation of services with expert follow-up, close and

post sales support.

. Was responsible for up-selling and negotiating contracts with long-

term clients encouraging weekly/monthly advertising. Input and

analyzed client demographics.

. Ensured accurate and timely payment of account. Resolved credit

issues.

. Was accountable for drafting weekly sales forecasts and reports for

internal management.

. Presented findings and recommendations to upper management.

Key Accomplishments

. Rocketed income $6K-$11K per quarter through expert upselling and account

development.

. Resolved customer issues proactive problem-solving, resulting in long-

term, loyal relationships.

. Led competitive analysis and recommendations, leading to an enlargement

of market share.

RENAISSANCE GARDENS AT CEDAR CREST, Pompton Plains, New Jersey ( 9/2004-

4/2005

Marketing Assistant/Admissions

. Managed incoming calls and requests for information. Prepared and

mailed media kits.

SANDRA CARSON ( Page 2 ( ace492@r.postjobfree.com

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. Organized and kept sales resource inventory. Directed administrative

operations such as ordering equipment and supplies, and budgeting.

. Accountable for ensuring accurate client records. Handled, logged and

deposited payments to hold property. Co-led special event setup.

Utilized computer systems to input IDC9 codes and customers

demographics. Collaborated with diverse health care insurance

providers crendializing to verify clients medicare finance

eligibility. Retrieved data daily by generating system reports.

Key Accomplishments

. Authored daily, weekly, and monthly sales and financial reports to

executive management.

. Followed-up on potential customers to bring them in for tours and

presentation of services.

VERIZON INFORMATION SERVICES, Paramus, New Jersey ( 9/2001-6/2003

Inside Sales Representative

. Spearheaded up-selling, existing account renewal and creating new

accounts through lead generation. Took incoming sales calls and

developed perspective clients into repetitive accounts. Led follow-up

efforts to close deals. Sent correspondences and media kits including

Gannett research to prospects, keeping accurate records of all data.

Responsible for submited weekly reports of retention and new accounts.

. Problem solved issues by working with translators to assist

multilingual customers. Offered services including set up of domain

name, web content, gathering of pertinent competitive information and

working with an IT professional to create site. Coordinated with

multiple departments to solve complains and customer issues. Filled

spec ads for client and advertising agencies review, addressed edits

and changes to copy. Oversaw entire lifecycle of pre and post sale

operations.

. Created competitive intelligence for customer via due diligence,

market analysis to keep cutting edge on industry views, economic

trends ability to analyze and communicated information through

effective sales techniques in order to close contract.

. Writtren effective proposals to engage customers leading them into

discovery of various products to increase their bottomline.

Key Accomplishments

. Became 1st employee to sell a web site and close on the 1st day of work

after 3 months of training.

. Championed a relational consultant sales approach, leading +100 clients

into self discovery of product need.

. Partnered with commercial customers in link placement and up-sell into

purchase of a website.

AT&T, CONSUMER SALES DIVISION, Piscataway and Belleville, New Jersey (

10/1994-9/2001

Marketing Associate

. Spearheaded the co-op program where commercial accounts would

advertise AT&T products and we would pay a portion of the advertising

costs. Acted as liaison between client and operator to investigate and

troubleshoot issues. Made hospitality test calls to ensure that

customer phone lines were at optimal performance. Co-led new employee

training, coaching, developing work procedures and marketing

strategies. Researched and problem solved commission issues.

. Customer Contact Employee and was quickly promoted to areas of

increased responsibility. Managed account pipeline, updating data and

working with C-level management negotiating special bids and/or renew

contracts. Worked with clients to increase commissions by placing

company products within their hotels, hospitals, colleges,

municipalities and public venues.

Key Accomplishments

. Closed highest number of sales within division, achieving 113% of revenue

for existing accounts.

. Managed 500-600 client calls per day as a Customer Contact Employee.

. Championed excellent account maintenance, never losing a client despite a

depressed market and product becoming nearly obsolete.

. Generated +$5M in sales during tenure, attained highest retention of

customers.

TECHNICAL EXPERIENCE

Sage, Prism, Erickson, Oracle, Lotusnotes, SAM, Word, Excel, PowerPoint and

Outlook

EDUCATION

Bachelor of Science ~ Organizational Management

Nyack College, Nyack, New York

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