Shamesha Smallwood

home loans/short sales

Centennial, CO

ace48l@r.postjobfree.com - 918-***-****

I will make a great customer service specialist i have a vast knowledge of web applications, software and

framework and i am seeking to assist clients in all their needs

Highlights

Exceptional telephone etiquette

Patient and diligent

Vast technical knowledge

Windows XP/Vista

Microsoft Office expert

Microsoft Certified Solutions Associate (MCSA)

Certificate

Knowledge of F-Secure Antivirus

Proficient in AVG, Printers, PC Security systems

MS Office proficiency

Accomplished with mobile devices

WORK EXPERIENCE

auto finance /collections

capital one auto finance - Tulsa, OK - December 2012 to November 2013

Tulsa, OK

I Resolved all debt issues with customers car payments that were more than 30 days past due i set them up

on payment plans that allowed them to keep their car while in a crisis motivated are customers to keep looking

forward to a great future. accepted payments and handled billing on the accounts while call a list of customers

to have them make payments on their car.

Home Loan/shortsales

west corp - Tulsa, OK - April 2012 to November 2012

Tulsa, OK

I Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and

strong interpersonal skills with all customer interactions.Support customers with online billing and account

issues.Trained new employees and explained protocols clearly and efficiently.

home loans/short sales

Sales/Customer Service Representative

Tcim co - Tulsa, OK - January 2012 to August 2012

Recommended and helped customers select merchandise based on their needs.Exchanged returned

merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve

customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies

to maintain high levels of customer satisfaction.

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