Hector M. Lopez

** **** *****, ****** ******, NY 10314

Cell 212-***-**** Home 718-***-****

ace47e@r.postjobfree.com

OVERVIEW The majority of my work experience has been in Information technology. Business ownership, nightclub

management, event marketing and with the most recent as a Macy sales associate.

EXPERIENCE Macy’s, Staten Island, NY 11/2011 -Present

Retail Sales Associate for Fashion Jewelry & Watches

1. Engaged and assisted customers to explore sales opportunities.

2. Assisted customers with friendly, prompt and professional customer service.

3. Met and exceeded performance and sales expectations.

4. Macys Star Academy award recipient.

5. Made over $468,000 in sales in 2012.

6. Exceed new credit application quota.

7. Developed and maintained customer relationships that resulted in repeat business.

8. Worked with management and other sales associates to meet departmental goals.

9. Kept myself and coworkers up to date on current and future products.

10. Case line and floor merchandizing.

11. Adhered to Loss Prevention control and compliance procedures.

HotClubSpot.com, NY, NY 10/2005 -Present

Site Administrator \ Marketing Director \ Owner

12. Website design and maintenance.

13. Data administration support.

14. Desktop and software support.

15. Event planning for special, private and corporate events.

16. Developed targeted marketing campaigns consisting of Radio advertising, press releases, social

media marketing, web marketing, news letter marketing, SM.S text messaging, IVR voice & fax

marketing campaigns.

17. Track advertisement ROI on promotional projects.

18. Google ad words & analytics.

19. Market branding and image construction.

20. Creative and cross product marketing.

21. Event and project budgeting.

Restaurant on Tenth Corp (aka TBA Lounge), NY, NY 3/2009 7/2011

IT Administrator \ Marketing director \ Club Management

22. Server administration, desktop support, POS and security system support.

23. Installed VOIP phone system.

24. Developed targeted marketing campaigns consisting of web marketing, email marketing, social

media, SMS text messaging, IVR voice & fax marketing campaigns.

25. Instituted customer retention processes.

26. Nightclub management and planning.

27. Developed detailed business plans detailing operational goals, marketing plans, budget

planning, staffing and sales forecasting.

28. Maintained existing and established new purchasing accounts.

29. Event and project budgeting.

30. Managed over 35 employees.

31. Employee hiring and dismissal.

ARC Pomeroy Staffing Services, Hebron, KY 2/2005 5/2005

Technical Contractor for IBM - Wireless Network Designer & Installation

32. 3 month contract to perform wireless site surveys and design WIFI coverage map for NYC

Board Of Education schools for IBM.

33. Installed and tested front and backend Cisco Aironet Wireless networking equipment,

configured and tested wireless network for connectivity.

United Staffing Services, NY, NY 10/2004 12/2004

Technical Contractor

34. Handled MTM technologies desktop support service calls for AIG, Paine Webber, Verizon,

UBS and other companies.

35. Performed Data migration and new systems installation for St. Luke’s Hospital, Beth Isreal

Hospital, and Metropolitan hospital.

36. Service calls consisted of Windows 2000, NT, Exchange, SQL Server support

37. Server installation and upgrades.

38. Hardware service calls for servers, pc, printers and network equipment.

39. LAN\WAN support.

Sprint, NY, NY 8/2000 7/2004

Client Support Analyst III

40. Supported users in New York & New Jersey area offices and retail locations with Desktop

support, Server administration, Network support, PC, hardware, software, telephony.

41. Supported executive staff for NYC and New Jersey area.

42. Handled daily service calls that were tracked through Remedy and Call Center ticketing

systems. Open and closed tickets within SLA requirements.

43. Resolved issues with on site visit or remote access.

44. Client support Analyst award winner.

45. Supervising project lead for new office and retail store build outs and decommissions.

46. Project testing and deployment.

47. Server migrations, upgrades and maintenance.

48. Configured and installed new servers, computers or laptops using standard software images and

package qualifications.

49. VOIP systems installation and configurations.

50. Administered moves, add and changes for Nortel and Meridian phone PBX systems.

51. Black Berry & Palm phone support and configuration.

52. Audio / Video conferencing.

53. Citrix work station development.

54. VPN user support and remote access.

55. Stack and rack.

56. Asset management.

I.B.M, NY, NY 5/1997 7/2000

Global Services Support

57. Supported multiple platforms for Morgan Stanley Dean Witter, Solomon Smith Barney,

Charles Schwab, AIG, various law firms and retail companies.

58. Server and large scale system software migrations.

59. Supervising project lead for retail store build outs.

60. Retail POS systems support.

61. Server migrations, data backup, recovery and system upgrades.

62. Stack and rack.

63. Provided network systems, server platforms and computer installation and support.

64. Laptop, pc, server and printer break fix.

65. Supported NYC Board of Education ACS projects.

66. As400 support and build outs.

67. Add, moves and changes.

Westcon Inc., NYC, NY 1/1997 4/1997

Systems & Network Administrator

68. Built networking and server environments for A tech center MCSE and Novell certification

classes.

69. Troubleshoot and resolve network and system issues.

70. Built multiple servers and domains in class rooms to simulate real world network and server

environments.

71. System ghost image creations.

72. Built Microsoft NT, Exchange, SQL servers, NT workstations, Novel 3.11, 3.12, 4.11 servers

and client 32 workstations for training environments daily.

73. Built mail server testing environments.

6/1996 1/1997

Takashimaya Department Store, NYC, NY

Systems Administrator/Trainer

74. Novel 4.11 Server administrator.

75. Supported local area network, desktop user support and pos retail system issues.

76. Developed and instituted new employee training programs and manuals.

77. Trained buyers and retail sales employees on point of sales and inventory purchasing systems.

78. Constructed Daily and monthly sales reports.

79. Executed store opening and end of day closing procedures.

80. Supported over 75 office and retail personnel.

EDUCATION Buffalo College 1989 1993 Business Administration

SOFTWARE 81. Windows 8, 7, 2003, Vista, XP, 2000, NT

82. Windows Server NT, 2003, 2008

83. Apple OS X,

84. Active Directory

85. Microsoft Office 2010, 2007, 2003, XP,

86. Excel, Word, Power Point, Publisher, Project, front page and Web Expression.

87. Ghost

88. Adobe Acrobat Pro

89. Dameware Remote software

90. Photo Shop CS3,4 and 5

91. Microsoft project

Hardware 92. Laptop, PC & Server configuration and break fix.

93. Printer configuration and break fix.

94. Scanner

95. Audio Video

96. Stack, rack and wiring.

97. Cabling

98. Rj45 and cat 5 punch block and wiring

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