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Customer Service Manager

Location:
United States
Posted:
July 28, 2014

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Resume:

JOSEPH M STUART

www.linkedin.com/in/stuartjm/

206-***-****

ace467@r.postjobfree.com

PROFESSIONAL SUMMARY

Distribution Manager with expertise in operational planning and execution, LEAN management and process

improvement implementation. Recognized for a hands-on leadership style that builds trust and fosters

teamwork across multiple organizational levels. Known for thinking outside of the box to solve complex

problems and to drive change. Passionate about exceeding customers’ expectations and delivering

exceptional performance results.

CORE COMPETENCIES

Warehouse Management Distribution Management Supply Chain

Process Improvement Continuous Improvement LEAN

5S Inventory Management Quality Control

Logistics Transportation Project Management

Staffing Recruitment Employee Training Personnel Development

Coaching and Feedback International Business Budgeting & Forecasting

Microsoft Office SAP/WMS P&L

PROFESSIONAL EXPERIENCE

Process Manager, Distribution Operations 2007 – 2013

Grainger Industrial Supply

Responsible for all outbound distribution and warehouse operations, including departmental performance,

production scheduling and staffing, process improvement, coaching and mentoring both salaried and

hourly associates, inventory management, and creating a culture focused on safety and committed to

providing world class customer service.

Improved outbound performance by 64%, contributing to the first ever Market DC MVP award.

Applied LEAN strategies to implement a continuous flow production system, reducing average

order cycle time from 140 minutes to 26 minutes.

Served 2 years as the Market DC Continuous Improvement Manager, collaborating with other CI

Managers throughout the distribution network to drive change on network wide initiatives.

Facilitated warehouse re-slotting project, increasing existing space utilization by 16% and

reducing the number of multiple locations by 62%.

Completed a Supply Chain Principles and Practices course through the Executive Program at

Penn State University.

Group Leader, Distribution Operations 2002 – 2007

Target Corporation

Responsible for creating and executing daily production plans in accordance with budgetary goals,

provided performance and developmental feedback to my 25 direct reports, and promoted a culture rooted

in strong safety habits and teamwork.

• Original member of the start-up executive team for Target’s prototype 1.9 million square feet

import warehouse.

• Implemented and trained team members in numerous process changes, including voice picking

technology, warehouse storage classifications, and preparations for a sorter installation.

Project manager for setting up and operating an off-site “4-Walls” warehouse facility, including

entry/exit strategies, freight selection, logistics coordination, and team member and equipment

maximization.

Export Manager 1996 – 2001

Cascade Components, Inc.

Oversaw all international sales and distribution of US manufactured building materials to Japan,

including negotiating domestic and international shipping contracts, hiring and training all sales

and warehouse personnel, inventory management, P&L reporting, and long term business

planning.

Rescued company from bankruptcy by stabilizing the cash flow and positioning the business to

experience positive growth in an increasingly competitive environment.

Implemented process changes and inventory strategies that utilized available technology to

increase efficiencies and capacity.

EDUCATION

B.A. in International Business

Washington State University, Pullman, WA

Study Abroad Program, Japanese Studies

Kansai Gaidai University, Osaka, Japan



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