Linda Strahl

*** ********* ***

Henderson, NV ***15

720-***-****

To provide superior service once given the opportunity to perform my abilities.

WORK EXPERIENCE:

Bilingual Inbound Sales Agent

Cox Communications – Las Vegas, NV – October 2013 – July 2014

Receives residential sales calls to new and existing customers for Cox video, internet, phone and home security.

Meets aggressive sales goals and revenue targets monthly.

Meets compliance with revenue target by upselling all services, speeds, higher phone plans and installation fees.

Customer Account Executive 4- Tech Central/ Help Desk

Comcast Cable Corporation - Denver, CO - March 2010 to October 2013

Handle a high volume of incoming telephone calls, covering a range of services for customers in a prompt and

professional manner while obtaining all information for resolution of the customer’s matter.

Assist agents on a multitude of issues from phone provisioning, order entry, all troubleshooting and internet

connectivity issues.

I maintain a high ethical standard while exceeding my scorecard metrics including sales, voice of the customer

and first call resolution.

211 Information and Referral Specialist/ Suicide Interventionist

Mile High United Way - Denver, CO - October 2007 to March 2010

Assist low income families, individuals, seniors and persons with disabilities with health and human services.

Provided advocacy, suicide intervention, crisis intervention, dispatch emergency assistance when needed.

Presentations for Mile High United Way and 2-1-1 in community events/fairs, process reports for the

community.

Implemented new team building techniques and motivation.

Lead Teller

Washington Mutual Bank - Commerce City, CO - September 2006 to March 2007

Cross sell all bank products. Counts cash drawer upon opening to verify amount; ensures enough cash is kept in

drawer for daily needs by ordering from vault. Conducts a variety of customer service tasks which may include providing

account balances, transferring funds, tracking deposits and various record changes.

Account Relationship Manager II

Denver Community Federal Credit Union - Denver, CO - July 2003 to August 2006

Processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.

Opening and closing accounts, renewing certificates of deposits. Actively cross-sells Credit Union services.

EDUCATION:

Cimarron High School - Las Vegas, NV – 1999

ASIST Trained – Currently Certified 2014

SKILLS:

Fluent writing and reading in Spanish, 47 WPM

ADDITIONAL INFORMATION QUALIFICATIONS:

Excellent communication skills including fluency in Spanish

Great problem solving skills, Assist the Supervisor phone line, Upgrade Selling

Ability to effectively and accurately multi task through projects

Full understanding of Billing, Video, Telephony/ Cell Phone and Internet Technical Troubleshooting

Efficient in Microsoft Excel, Word, Power Point and other Windows based operations

Flexible in adapting to changing environments while maintaining focus on primary goals

Current active Notary Public

help the low income families and individuals finding non profit agencies that can help, suicide intervention

Contact this candidate