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Customer Service Representative

Location:
Safety Harbor, FL
Salary:
45000
Posted:
July 28, 2014

Contact this candidate

Resume:

REGINA NICHOLE BROWN

** *. **********, ***. *

TARPON SPRINGS, FL 34689

ace43s@r.postjobfree.com

OBJECTIVE:

To secure a rewarding career in Property Management allowing me to utilize my skills, as well as

expand my knowledge, in turn, making me an asset to your company and their mission.

ABILITIES:

All facets of Property Management including accounting, marketing, budgeting, HR, scheduling

vendors, property makeovers, marketing, lease ups, Section 8, HUD, personal assistant, leasing,

renewals, application approvals, preparing and posting notices, scheduling staff of up to 27 to include

maintenance, make ready scheduling, evictions, claims, Associations, Private Owners, Tenants,

Eminent Domain, closing ratio 97% average, rent collections 98.5%, managing portfolios of over 462,

accounting for over 2600 Private Owners and their tenants, OVER ten years Management and Property

Management experience, bookkeeping and preparing budgets, four years Insurance experience (440

and 2044 licensed). ATM scheduling, ATM Balancing, ATM Research for shortages, (All aspects of

Microsoft, Peachtree Accounting, Quickbooks, Yardi, Rent Roll, Property Management Master, AMSI,

Rent Manager, One Site and Propertyware).

EMPLOYMENT HISTORY:

Accounting Asset Management

06/2013-Present Berkshire Hathaway Home Services Group, Port Richey, FL- Properties located

throughout Pasco, Pinellas, Polk, Sarasota, Hillsborough and Manatee Counties

Duties include rent collections, managing tenant ledger, funding Owners and Vendors, claims, month

end preparation, balancing bank financial statements, renewals, commissions, reviewing lease

documents, reviewing management documents, A/R, A/P 2600+ Owners/Tenants, 17 Offices,

Commercial/Residential, Managing Portfolios of over 450 Properties

Accountant

08/2011-05/2013 Wingate and Associates Realty, Inc., Palm Harbor, FL -Properties located

throughout Hillsborough, Pasco and Pinellas Counties

Duties include rent collections, preparing three day notices, managing tenant ledger and preparing

Owner Statements and funding monthly, claims, payments to vendors, hiring and firing vendors,

evictions, preparing work orders, preparing monthly Sales Tax and Tourist tax, preparing month end

and year end statement and financials including 1099's and 1042-S's for owner's in and out of the

country, assisting scheduling of vendors for work orders or quarterly maintenance, maintaining office

supplies, errands for small office, scheduling and preparing minutes for quarterly meetings, assisting

Broker with financials, maintaining and balancing budget, balancing bank financial statements,

renewals. 300+ Owners/Tenants, Multi-properties (600+)

Personal Assistant to Regional Manager

02/2011-08/2011 Cambridge Management of Florida, Clearwater, FL- 9 Properties located from

Jacksonville to Central Florida

Duties included traveling to properties managed within Florida to assist in hiring, training, lease-ups,

approvals of low-income HUD residents, regulating HUD requirements, maintaining database with

leasing numbers for all properties in the Florida region to make sure all goals were met, maintaining

records of budgets within Florida region, assisting with scheduling vendors for entire property

renovations, hiring vendors, attaining bids for renovations, managing HUD requirements for all Florida

properties, assisting the Regional Manager with any clerical duties, scheduling flights/rental cars as

needed, A/R, A/P, rent collections, marketing, multi-property

Property Manager, Brandywyne Apartments and The Landings 118 total apartments managed

11/2008-08/2009 DLG Management Services, Inc., Winter Haven, FL

Duties include all aspects of Property Management, Leasing, Move ins/outs, Budgeting, collecting rent,

background research, inspections, renewals, marketing, damage assessment, record retention,

maintenance management and employee management, Management multi-property

Customer Service Representative/Sales Representative and Help Line

11/2004-08/2008 Geico Insurance, Lakeland, FL

Duties included taking incoming phone calls from policyholders and assisting with changes or

questions to automobile policy, selling insurance policies and assisting employees with questions

regarding policies through a help line setting.

Assistant Property Manager

2/2004-8/2004 Crosswinds at Lakeland, Hold Thyssen, Lakeland, FL 162 apartments managed

Leasing Manager

1/2002-1/2004 Imperial Crown Apartments, Lakeland, FL 112 apartments managed

Support Manager/Assistant Property Manager 462 apartments managed

10/2000-11/2001 Paddock Club of Lakeland, Mid-America Apartment Communities, Lakeland,

FL

Duties include all aspects of Property Management, Leasing, Move ins/outs, Budgeting, collecting rent,

background research, inspections, renewals, marketing, damage assessment, record retention,

maintenance management and employee management

EFT Accounting Clerk 1, 2, and 3/Real Estate Personal Assistant

10/1995-8/2000 Publix Supermarkets, Inc. Corporate Office, Lakeland, FL

Duties included filing, opening and distributing mail, researching ATM shortages, typing, switchboard,

customer service, ATM balancing, ATM delivery scheduling, special projects researching computer

program compatibility for millineum computer recovery, projects designing computer software

compatibility for upgrades, transcription, spreadsheets, audit and purge files, condemnations projects

and maintenance inventory.

EDUCATION HISTORY:

Completion Date Issuing Institution Qualification

10/1990 East Area Adult School High School Diploma

10/1992 East Area Adult School Computer Literacy

11/2004 Polk Community College-FDFS Customer Service Representative- 440 Insurance License

9/2007 Polk Community College-FDFS Insurance Personal Lines Agent 2044 License

CERTIFICATIONS:

Tanning Bed Cerified State of Florida 2000

Notary of Public State of Florida Exp. 2018

Personal Lines Insurance Agent-2044 Florida Department of Financial Services 9/2007

Customer Service Representative-440 Florida Department of Financial Services 12/2004

AWARDS:

Three Time Bay Area Apartment Association Property Of The Year 2002, 2003, 2004

Berkshire Hathaway Accounting Excellence Achievement 2014

REFERENCES:

Available upon request.



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