Jocelyn J. Kennedy

*** ********** **. ~ Cary, NC 27519-7191 ~ 781-***-**** ~

ace41h@r.postjobfree.com

Implementation Manager

Process Improvement ~ SDLC Project Management ~ Technology Strategy

Analytical and results-driven IT Professional with distinguished 10+ year

career delivering enterprise financial solutions that bridge the gap

between business expectations and technology limitations. Offer solid

business management experience, problem-solving abilities, and diplomatic

leadership to effectively deliver multiple, mission-critical projects on

time and on budget. Reputation for visualizing opportunities and

reengineering processes to improve workflow, improve efficiency, and reduce

costs. Respected leader with communication and interpersonal skills,

committed to promoting team values, cultivating relationships, and unifying

stakeholders to deliver high-impact change. Seeking new challenges that

leverage core strengths in:

~ Business/IT Implementations ~ Reconciliation Expertise ~Portfolio &

Trading Systems

~ Requirements Definition ~ Store Procedures & T-SQL ~ Analytics &

Research Systems

~ Relationship Management ~ SQL Queries/Reporting Services ~ Health

Record System

Career Highlights

Boston Financial Management:

. Accelerated fee revenue capture, improved operational efficiency, and

reduced costs by streamlining and reengineering management fee billing

process using MS-Access and SQL Server.

. Leveraged subject matter expertise in portfolio management systems to

implement CRM application.

Fidelity Investments Systems Company:

. Received company's 'President's Award' recognizing service delivery

excellence for designing and managing full SDLC for critical Oracle-

driven, web-enabled application supporting 5,000+ users.

Employment History

IMPLEMENTATION MANAGER POSITIONS

DUKE UNIVERSITY HOSPITAL - MINDLINC, LLC Durham, NC (Completed Contract)

2012-2013

Implementation/Project Manager

. Implemented Medical Records system for multiple clients for the Mental

Health Industry.

. Configured and Customized Application for unique requests

. Utilized SQL to make changes to database

CHARLES RIVER DEVELOPMENT, Burlington, MA 2009 - 2011

Systems Analyst

. Install, upgrade, and configure SQL database, middle tier, and client

application.

. Manage all aspects of production IMS systems for multiple clients as

part of Managed Services offerings including Remote Application

Management, Hosted Application Management, and ASP.

. Liaise with vendor partners and clients to provide expert-level remote

management, administration, and support for IMS solutions, ensuring a

tightly integrated and seamless service delivery experience.

. Provide business and technical support for IMS systems including

problem resolution, business continuity/disaster recovery assistance,

application and database performance tuning, and IMS database software

patches and version upgrades.

. Participate in research, implementation, and operation of third-party

tools to enhance, improve, automate, and streamline service delivery.

INDATA/GORDON HASKETT, Greenwich, CT 2008

Implementation Manager

. Traveled to client sites to complete implementation and support to

include new installations of INDATA solutions, recommendations for

related third-party applications, client workflow process consulting,

and system upgrades.

. Reconciled customer data to include cash, securities, and holdings;

trained end-users on back-office, performance/reporting tools, and

front-office applications.

INFORMATION TECHNOLOGY AND BUSINESS POSITIONS

STATE STREET BANK Boston, MA- (Contract Assignment)

2012

Business Analyst

. Utilized Business Analysis Skills-Documented existing processes

. Identified new report requirements

BOSTON FINANCIAL MANAGEMENT, Boston, MA 2008 - 2009

Database and System Processing Consultant

. Leveraged portfolio management system expertise to implement CRM

module, providing support, enhancing, and documenting business

processes.

. Automated manually intensive management fee billing process, reducing

turnaround processing from three weeks to one day, to increase

efficiency, reduce costs, and accelerate revenue capture.

. Utilized SQL Server databases and MS-Access expertise to extract and

consolidate previously unavailable information, enhancing real-time

reporting capabilities and management decision making.

WILMINGTON TRUST CO. (Formerly Bingham Legg Advisors), Boston, MA 2003 -

2007

Database/Systems Engineer

. Performed database management for portfolio management and trading

platform including identification, troubleshooting, and resolution of

all data anomalies and financial discrepancies.

. Improved error detection processes, minimizing human intervention in

production applications.

. Supported ad-hoc requests for data and reports through creation of SQL

queries.

INDEPENDENT CONTRACTOR, Boston, MA 2003

Database Consulting

. Provided technical support and project implementation services for

Realtor clients including database development/management, software

installation/support, end-user training, and troubleshooting.

. Bolstered Realtor marketing campaigns through creation of flyers,

brochures, and business letters.

FIDELITY INVESTMENTS SYSTEMS COMPANY, Boston, MA 1999 - 2002

Software Engineer/Developer (2000 - 2002)

. Designed and managed full life cycle development processes (SDLC) for

Oracle-based, critical web application serving 5,000+ users; achieved

President's Award for service and delivery excellence.

. Analyzed and resolved production data issues for Oracle databases;

reviewed and approved physical and logical database designs.

. Developed business requirements for development, enhancement, and

optimization of financial applications across multiple business units.

. Managed functionality enhancements for MS Access-based application

which reduced budget processing timeframe from eight days to under an

hour, significantly increasing productivity.

. Liaised with finance and technical teams to provide technical support

for human resource, time management, billing, and forecasting systems.

Associate Software Engineer/Developer (1999 - 2000)

. Consolidated and ensured 100% data accuracy of multiple sources by

uploading and scrubbing data of disparate financial sources to produce

MS Access-based reporting system.

. Hired as full-time employee, after serving as Chubb Computer Services

contractor, responsible for automating budget analysis and forecasting

process.

Academic Background & Training

BENTLEY COLLEGE, Waltham, MA

Diploma in Accountancy

NORTH ADAMS STATE COLLEGE, North Adams, MA

Bachelor of Science, Business Administration

CHUBB COMPUTER SERVICES, Burlington, MA

Certificate in Client Server Technology

NORTHEASTERN UNIVERSITY, Boston, MA

Oracle Database Administration, Relational Database Design, JavaScript,

Advanced Oracle SQL

BOSTON UNIVERSITY, Boston, MA

Microsoft SQL Server Administration, UCI, Active Server Pages (ASP)

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