Kathryn M Pidkowicz

*** ******* ***

Howards Grove, WI

920-***-****

ace3xv@r.postjobfree.com

Summary of Qualifications:

I am a personable young woman who strives to provide the utmost in customer service. I make it a point to have extensive knowledge in Microsoft platforms. I am bilingual in Spanish and have the ability to travel.

Objective in work environment:

To help customers in any way possible, go above and beyond. Be aware of

each unique situation allows me to deliver the utmost in customer care and service.

Education:

Columbia College Chicago

Major: Marketing, management, and communications.

GPA 3.1

Graduated May 2010

Experience:

Store Manager

PLS

Running the branch in Manitowoc. My main focus is account growth and marketing. I ensure loans are being presented properly, finding what products will best suite our customers, and ensuring we're upholding the best customer service. I also do internal audits daily, train new employees, and ensure all policies are upheld. I love working with customers and the different products. I'm passionate about our products we offer.

January 2014-present

Branch Manager

Ez Money Payday Loans

Running the branch out of Fond Du Lac, Wisconsin. Working with current

customers to keep my bad debt low, having on average 2 to 3 new customers a day. Marketing daily, opening and closing the store, and ensuring each customer has all the qualifying documents. I am thorough with checking for fraudulent documents and verifying information. I ensure my customers understand their contracts and make it a point to have a personable relationship with them. Left to work for PLS which is closer to home.

October 2013-January 2014

Marketing specialist/server

Texas Roadhouse

Marketing the Texas Roadhouse brand to local businesses, building morale

among the staff, and ensuring each and every customer left absolutely satisfied

September 2013-November 2013

Claims Service Specialist

Allstate Express Claims

Working with claims ranging from minor fender benders to homes and

vehicles being completely destroyed, I find I have a unique ability to

handle an array of situations; I feel it allows me to have an outside

perspective on all situations. With my Stay on the Line survey I

consistently receive 100% for my customer service. My main goal

throughout each of my calls is that my customers understand the claims

process, and leave the conversation knowing the next steps in their

claims process. Left position to move to Wisconsin

January 2013-August 2013

Sales Lead and Key Holder T-Mobile Working with new and current

customers, reviewing phone plans, fitting them with the best phone for

their personal needs, and ensuring they understood each part of their

bills and phones. I average per day selling 3 new phones with contracts

and 5 upgrades on current contracts. I always ensured my customers left

with a clear understanding of their new products.

August 2012-Janurary 2013

References

Kristen Jones (Professional)

307-***-****

Lisa Buck (Professional)

262-***-****

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