Mercedes Burrell

**** **** ****** ***** *** Vegas, NV 89122

Home- 702-***-**** Cell- 702-***-****

ace3ri@r.postjobfree.com

Professional Summary

I am an entry level individual who remains productive and effective throughout any given

circumstance and task. Companionship and support is a strong belief and importance when

i t comes to the health and care of the patient. I am an individual who holds traits of strong

i nterpersonal skills and proficiency in patient assessment, time management, therapy-

program design and execution. I am seeking to hold a position that will benefit from the

skills I already possess while adding additional knowledge and skills to my vocation. Along

so, I would like to gain advancement in the company that employees me.

Work History

Advanced Behavioral Care Feb. 2011- June 2014

Basic Skills Trainer 3170 E.Sunset Rd. Las Vegas, NV 89122

• Assessed, screened and consulted multiple patients per day.

• Fulfilled initial screenings while conducting follow ups upon visiting a client at

their resident.

• Educated six clients per week on the prevention and treatment of HIV/STD’s

• Collected and analyzed data on the effectiveness of programs and projects

Dispatcher March 2012-Nov 2013

Planet Hollywood – 3667 S Las Vegas Blv, NV 89109

l Effectively managed a high-volume of inbound and outbound customer calls.

l Gathered and verified all required customer information .

l Defused volatile customer situations calmly and courteously.

l Accurately documented, researched and resolved customer service issues.

l Managed high call volume with tact and professionalism.

Apac Jan. 2012- May 2013

Data Entry Clerk/Customer Service Rep.

• Prepare source data for computer entry and maintain entry requirements

• Process customer, account source documents and insurance claims.

Acadia Springs Nov. 2010- Sep. 2011

Med Tech 8630 W. Nevso Dr. Las Vegas, NV 89147

• Maintained accurate records of patient care, condition and progress.

• Responded appropriately to the physical, emotional and development needs of

patients.

• Changed sterile dressings and tested/recorded blood glucose levels.

• Assisted patients with bathing, oral hygiene, grooming and feeding.

• Scheduled and accompanied clients to medical appointments.

• Clerical duties: word processing, data entry, filling and answer phones.

Westcare May 2010- Aug. 2011

Basic Skills Trainer 401 South M.L.K Blvd. Las Vegas, NV 89030

• Provide basic skills training to children with behavioral programs.

• Assisting children with communication skills, conflict resolution and behavioral

management.

• Assessed, screened and consulted 6-8 clients per day.

Arroweye Solutions Inc. Sep. 2009- Apr. 2010

Customer Service Rep. 1221 Corporate Pky. Henderson, NV 89015

• Answered approximately 75 calls per day by addressing customer inquiries,

solving problems and providing new product information.

• Provided and elevated customer experience to generate loyal cliental.

• Effectively managed a high volume of inbound and outbound customer calls.

• Gathered and verified all required customer information tracking purposes.

Keep You Company Jul. 2009- Jan. 2010

Personal Care Assistant 1200 S. 4th St. Las Vegas, NV 89101

• Provide companionship and health care to the patients.

• Monitor and update medicine reminders.

• Complete all assigned tasks with minimum to no supervision.

Visiting Angel May 2009- Jun. 2010

Personal Care Assisting 9436 W. Lake Mead. Ste. 11F Las Vegas, NV 89134

• Assisted with household duties.

• Provided transfers to various facilities, appointments and shopping needs.

Rest Care Nov. 2008- Nov. 2009

Basic Skills Trainer 3811 W. Charleston Blvd. #210 Las Vegas, NV 89102

• Cooked, clean, assisted with hygiene care, monitored and documented behavioral

activity.

• Cared for various clients with minimum supervision.

• Taught children behavioral management while assisting with building

communication skills.

Education

Basic High School

400 Palo Verde Dr. Henderson, NV 89015 May 2006

Studies: General

References:

1. Marlena Hampton Business Owner 702-***-****

2. JoAnna Dean Guest Room Attendant (702)683- 0489

3. Sonnie Cornelius Teacher 702-***-****

Contact this candidate